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I am unable to connect my kindle to my wifi. My iPhone when…

Customer Question
I am unable to...

I am unable to connect my kindle to my wifi

Technician's Assistant: Does your network appear in the Wi-Fi list on your Kindle?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes, my iPhone when I charge it and I used it to charge my Kindle--it was "dead from disuse, 6 months

Submitted: 3 months ago.Category: E-Readers
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Answered in 21 minutes by:
1/7/2018
Electronics Technician: Randy Boman, Technician replied 3 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,372
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Press and hold the power switch for a full 40 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own. Then try connecting to WiFi and sign in with your Amazon account info.
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Customer reply replied 3 months ago
when I do a forced reboot and press the power switch for 40 seconds then restart -- am I doing this with the wifi unit?
Electronics Technician: Randy Boman, Technician replied 3 months ago
Do that on the Kindle.
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Category: E-Readers
Satisfied Customers: 142
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