E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I am unable to connect my kindle to my wifi. My iPhone when…

Customer Question
I am unable to...

I am unable to connect my kindle to my wifi

Technician's Assistant: Does your network appear in the Wi-Fi list on your Kindle?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes, my iPhone when I charge it and I used it to charge my Kindle--it was "dead from disuse, 6 months

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 21 minutes by:
1/7/2018
Electronics Technician: Randy Boman, Technician replied 7 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,551
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Press and hold the power switch for a full 40 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own. Then try connecting to WiFi and sign in with your Amazon account info.
Ask Your Own E-Readers Question
Customer reply replied 7 months ago
when I do a forced reboot and press the power switch for 40 seconds then restart -- am I doing this with the wifi unit?
Electronics Technician: Randy Boman, Technician replied 7 months ago
Do that on the Kindle.
Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I was using the kindle when the battery went dead. I cannot
I was using the kindle when the battery went dead. I cannot get it to recharge. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I've been using a kindle paper for several years. I've
I've been using a kindle paper white for several years. I've purchased four books just a few days ago through Amazon. Although they been downloaded to my iPhone, it's not downloaded to my kindle. My i… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Won't charge and won't connect to WiFi. When I click on Turn
When I click on Turn on wifi it shows bars for a second then shows "off". Doesn't seem to be charging either. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I let the battery go so without charging on my Kindle that
I let the battery go so long without charging on my Kindle that the reset doesn't work and it won't charge (dead battery?) Russ … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
I deregistered my old (4th edition?) kindle accidentally. It
I deregistered my old (4th edition?) kindle accidentally. It was also not updated. Now I cannot register or connect to wifi either … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am unable to enter p/w. The o on the line to enter is
I am unable to enter p/w . The o on the line to enter is dead. & the button on top to use voice does not work either. … read more
Randy Boman
Randy Boman
Technician
10,551 satisfied customers
I have a Kindle Keyboard (014) and am having trouble
I have a Kindle Keyboard (014) and am having trouble connecting to home wi-fi (Spectrum) as I am on internet any advice? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It is not an e reader question. I have an older kindle. I am
It is not an e reader question. I have an older kindle. I am unable to order books on it. I have ordered many books before, but recently have been unable to order now. What do I need to do? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have not used my kindle for months, I have had it plugged
I have not used my kindle for months, I have had it plugged in for about 5 hours and no charge is showing on the battery… read more
Cris
Cris
62 satisfied customers
what am I doing wrong? I connect to Books and start reading
what am I doing wrong? I connect to Books and start reading and even buy a book, then my Kindle goes dead. I do all the things it tells me, from holding the start button for 15 seconds, going to the M… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am unable to register my excisting Amazon account on my new
I am unable to register my excisting Amazon account on my new Kindle Paperwhite, despite several restarts. I get the mesaage Eroor Internal-Eror… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
My Paperwhite Kindle is supposed to be able to connect to wifi
My Paperwhite Kindle is supposed to be able to connect to wifi and 3G, but it does not connect to 3G.… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
346 satisfied customers
I have a paperwhite Kindle with WiFi about 6 months old. The
I have a paperwhite Kindle with WiFi about 6 months old. The WiFi no longer connects to the internet at my house (no wireless) or at my daughters (has wireless) so that I am unable to buy more books. … read more
Cris
Cris
62 satisfied customers
Can not connect to wifi on my kindle touch for a month. Tried
Can not connect to wifi on my kindle touch for a month. Tried McDonald's and Starbucks as well as my husbands iPhone wifi that I am using on iPad to ask these questions.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I connected to Amazon recentlhy and down loaded some new books.
I connected to Amazon recentlhy and down loaded some new books. But after that I was not able to connect and was unable to read the books that I downloaded. I have completely charged the Kindle. When … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle is unable to connect to my wi-fi. My wi-fi appears
My kindle is unable to connect to my wi-fi. My wi-fi appears to be working. What could be the problem?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I am suddenly unable to connect my kindle reader to my server. I
I am suddenly unable to connect my kindle reader to my server. I have used it successfully up to now, have the correct password XXXXX but it wont recognise it now, Please help Moira… read more
Andy Mont
Andy Mont
Researcher
Master\u0027s Degree
251 satisfied customers
my daughters kindle was frozen this morning, i reset it per
my daughters kindle was frozen this morning, i reset it per instructions on the web, charged it and now can't download book she wanted because it keeps telling me that my wi-fi is unable to connect, p… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x