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1) I am locked out of my KOBO reader. I don't know the
1) I am locked out of my KOBO reader. I don't know the password & have requested a reset many times but never get an email. I had previous problems loading my books from my laptop to reader - it said … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I bought a new kobo aura yesterday. All I want to do is get
I bought a new kobo aura yesterday. All I want to do is get some books to read by tomorrow because I am going on a trip. I used my email to get an account and because I had a kobo before( which fried)… read more
Harry
Harry
Customer Service
3,024 satisfied customers
I have been a ereader of your books for a time. All od a
I have been a ereader of your books for a long time. All od a sudden I can't remember my password ***** I have purchases 5 or 6 books and they insist I change my e-mail address and remove my password*… read more
Pete
Pete
Engineer
Bachelor's Degree
9,783 satisfied customers
Received renewal of MasterCard, can't remember email or
Received renewal of MasterCard, can't remember email or password ***** original account. Not able to purchase books … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
The update continues on and on and when it is finished I
The update continues on and on and when it is finished I can't remove the update box and when I press cancel, the screen goes back to the internet … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I bought new kobo aurora, I would like to down load the
I bought new kobo aurora, I would like to down load the books from my old kobo, how do I do this I need a account, I made one a long time ago, but forgot the account number and password … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
Sorry I have lost my password, went in and was sent a reset
Sorry I have lost my password, went in and was sent a reset address but cant get it to work, I went in to check it but the last few charactors didnt fit on the line so what next? Only come in occasion… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I bought some books yesterday and brought my Kobo reader
I bought some books yesterday and brought my Kobo reader today. When I plugged it into the computer, it just recharged. I can't find any reference either on my computer or on the Kobo to the books I b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I have 2 kobo e readers purchased from WH Smith about 3 years
i have 2 kobo e readers purchased from WH Smith about 3 years ago. i purchased a book but was unable to download it. instructed to reset each kobo which has been done but now have lost all my books an… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
a year or so ago I bought my wife a kobo reader (touch screen
a year or so ago I bought my wife a kobo reader (touch screen black and white) I believe I got the maximum memory available at the time. When I sink it to my desktop computer it says that I have used … read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I purchased a book from Kobo and paid for it but I cant seem
I purchased a book from Kobo and paid for it but I can't seem to be able to retrieve it. It is not in my library. Before Kobo, I was with Sony reader. How do I download my new purchase?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
4,251 satisfied customers
Im trying to download e-books from the library. Ive follo
I'm trying to download e-books from the library. I've followed their written instructions, successfully installing Adobe Digital Editions and downloading the book to that. The problem is that I can't … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I cannot access my kobo touch account each time I try it will
I cannot access my kobo touch account each time I try it will not accept my password XXXXX I have changed it several times but kobo say the e-mail address and password XXXXX not recognised. I bought t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
I keep getting sorry we cant seem to connect to the store
I keep getting sorry we can't seem to connect to the store right now. I have internect on my e-book . i bought a new book and I cannot download… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I just bought a book on my laptop and it will not download
I just bought a book on my laptop and it will not download onto my Kobo Touch Reader, The book is in my Kobo laptop library however when I click sync it shows loading content and the status bar stops … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,226 satisfied customers
Wrote the other day & you solved a glich problem. Today I
Wrote the other day & you solved a glich problem. Today I went to read my book that I was in progress of re3ading & also had bought a book from Kobo that I paid for & was never loaded. Can not access … read more
Bernie
Bernie
Computer Support Specialist
Bachelor's Degree
2,446 satisfied customers
I recently purchased a book by E Woodiwiss. The name of the
Hello, I recently purchased a book by Kathleen E Woodiwiss. The name of the book was “Come love a Stranger” When I downloaded the book it went onto my computer, but not onto my “Slick”. I've been tryi… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,226 satisfied customers
I want to buy Suicide Run by Connelly but cannot connect -
I want to buy Suicide Run by Michael Connelly but cannot connect - window says try later. Herb Montgomery.… read more
John
John
Bachelor's Degree
5,526 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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