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Screen is stuck on the face page, doesn't allow me to swipe
screen is stuck on the face page, doesn't allow me to swipe the screen and access my library. it is fully charged … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
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I have a kindle paperwite for a year or so. It just stopped
i have a kindle paperwite for a year or so. It just stopped working yesterday when it refused to allow me to swipe to read my book I was reading. So I charged it last night but this morning the chargi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
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I got a new kindle and see it is not getting my old library
I got a new kindle and see it is not getting my old library from my last kindle which I lost? … read more
Josh
Josh
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My kindle is stuck..it won't swipe. I am trying to get
just started today...not much that I could do. made sure battery was fully charged … read more
Josh
Josh
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It is stuck on one website and i cannot get away from it in
it is stuck on one website and i cannot get away from it in my browswer … read more
RandyNetwork Tech
RandyNetwork Tech
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Device 2 years old june 2 suddenly not responding to
device 2 years old june 2 suddenly not responding to attempts to turn page.Did not work for a week then was okay for 2 days and now not responding again … read more
Benimur
Benimur
Senior Technician
Associate Degree
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Was in the process of reading a book on kindle and swiped to
Was in the process of reading a book on kindle and swiped to get next page and the screen froze. Now screen only swipes intermittently. … read more
Cris
Cris
63 satisfied customers
I have only had my kindle paperwhite 2 weeks. It is acting
I have only had my kindle paperwhite 2 weeks. It is acting so strange all of a sudden. I have restarted it several times, charged the battery. The pages won't swipe and then if it does, several of the… read more
Aric
Aric
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Run A/V and repair business for over
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Although my 'WILLIAM"S FIRE" is registered as my default
Although my 'WILLIAM"S FIRE" is registered as my default device, all purchases made in 2017 have not been received … read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
997 satisfied customers
All the sudden I cant order books on my kindle it wont let
all the sudden I cant order books on my kindle it wont let me change my credit card number… read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
997 satisfied customers
I have an All-New Kindle Paperwhite which shipped to me on
I have an All-New Kindle Paperwhite which shipped to me on December 15, 2015. Order #(###) ###-####6205006. As of yesterday, February 12, 2016, the screen seems to be stuck on the Kindle Unlimited ad … read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
997 satisfied customers
I just received a Kindle Paperwhite. I think I am in over my
I just received a Kindle Paperwhite. I think I am in over my head!!! I can,t even get stated. I had one of the original Kindle"s and this without buttons has lost me. I have no idea where to start. Ma… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Kindle will not open newly purchased books. Message said "was
Kindle will not open newly purchased books. Message said "was I in wireless range? Restart from Menu settings" I have turned it on and off--turned wireless on and off --charged it--gone to Menu settin… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I was using my kindle last night and the power source came
I was using my kindle last night and the power source came on as a low battery. I plugged it in to be charged during the night and this morning it will not turn on it is like it is completely dead. It… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I have a kindle book on my computer which opens up with in
I have a kindle book on my computer which opens up with in the Kindle app with no problem. I emailed the app to my iPhone to allow me to open it up with my iPhone kindle app. The email has a winmail.d… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Hello, I recieved my Kindle for Christmas last year and LOVE
Hello, I recieved my Kindle for Christmas last year and LOVE it. I am never without it. Last night I was getting up off my couch and it fell tot he floor, only about a foot and a half and landed on th… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
My Kindle appears to be broken. When I turned it on today,
My Kindle appears to be broken. When I turned it on today, most of the screen is dark, hardly able to see printed words, and top inch is mostly white with horizontal stripes of white and black and you… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
Im on my second kindle since Christmas with the same problem--I
I'm on my second kindle since Christmas with the same problem--I can't seem to keep it charged. I am an avid reader and use it alot , but this particular kindle was plugged in all night last night and… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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