E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Keep getting message that I need to get in contact about my…

Customer Question
Keep getting message that...

Keep getting message that I need to get in contact about my account

Technician's Assistant: When could you last access your device?

On it now

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

My credit card bill says I already payed for book

Submitted: 6 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 9 hours by:
1/6/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have an amazon account and want to change the credit card
I have an amazon account and want to change the credit card I am using can't figure out how. Have spent an hour trying to do this … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I need to update my new e-mail and phone number and also add
I need to update my new e-mail and phone number and also add a credit card number to buy books … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a Kindle (Amazon) Fire. Trying to Order a book
I have a Kindle (Amazon) Fire. Trying to Order a book "Outlander A Breath of Snow and Ashes". I got the sample but cannot order the book itself. I changed my Credit card and my email address already b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
For some reason I cant download bboks anymre. The model
The model number is ***** small to see. it is about 10 years old. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My kindle says, "problem with your credit card on file"
My kindle says, "problem with your credit card on file" However, I have paid for The Kasmiri Shawl but the ereader won't open it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I just tried to order a book, and my credit card must have
I just tried to order a book, and my credit card must have expired. I don't know how to get into my kindle account to update the credit card. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I am unable to pay book. I get the message that my card is
I am unable to pay for a book. I get the message that my card is not correct. Tried to change as I have the same card but it expired but still won't accept.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a security concern. One of us (probably me!) may have
I have a security concern. One of us (probably me!) may have been hacked. I have four "Problem with your credit card. . ." messages on my Kindle. I talked to Synchrony Bank this morning. The charges f… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My credit card expired. Have renewed and advised of new
My credit card expired. Have renewed and advised of new number and expiry date but I am still waiting to pay for two books supplied not paid for, so that I can buy new books. Can you help me?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have not used my Nook in awhile and now it will not let me
I have not used my Nook in awhile and now it will not let me buy a book. It asked for a new credit card, but still would not let me in. Advised to contact You. Please advise how to correct this proble… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
will not let me purchase book. says I need a valid default
will not let me purchase book. says I need a valid default credit card for my amazon user account… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have updated my default credit card but when I attempt to
I have updated my default credit card but when I attempt to purchase a new book I get a message on my Kindle to say I do not have a current default credit card and I am unable to make a purchase. I ha… read more
Cris
Cris
60 satisfied customers
How do I set up a kindle for my grandson using my account but
How do I set up a kindle for my grandson using my account but without the books etc. from my own kwndle fire?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
How do I switch my wifes 2nd Kindle to my new account, still
How do I switch my wife's 2nd Kindle to my new account, still keep all books on this Kindle, and pay into both my wife's account and my new account using my credit card instead of hers?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I bought a kindle fire from amazon but was transferred to an
I bought a kindle fire from amazon but was transferred to an american site where i paid for it, I have tried to download games or tried to buy them but it is saying i need a us credit card, as i live … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Hi my name isXXXXX and I have an account with amazon.
Hi my name isXXXXX and I have an account with amazon. I have downloaded the books I want to buy onto my kindle. The problem I have is when I want to pay for the books it won't let me. It always comes … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a password, I have an account BUT as soon as I try to
I have a password, I have an account BUT as soon as I try to buy a book I am asked for my payment method that I have already entered. What can I try next?… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My daughter lives in Nice, France. I am visiting soon and would
My daughter lives in Nice, France. I am visiting soon and would like to bring her a Kindle as a present. I would like to set up an Amazon account here on my credit card so that she can shop for and do… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x