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My Kindle will not charge and the battery is dead. Anything…

Customer Question
My Kindle will not...

My Kindle will not charge and the battery is dead. Anything I can do?

Technician's Assistant: When did you last charge your Kindle?

It's been about a week. Not for sure.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes, just tried again and nothing happened. Also I plugged it in a power source while doing that. No light to indicate charging. A couple of days ago while attempting to plug the unit in to charge I got a brief flicker on the charge light but it would not stay on.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No,thanks.

Submitted: 7 months ago.Category: E-Readers
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Answered in 2 hours by:
1/5/2018
Electronics Technician: Dan T., Master Technician replied 7 months ago
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
Experience: DoD master electronics technician
Verified

Welcome to the site! I'm Dan, and I'd be happy to help. It looks like you've gone over some basic information with our automated system, so I just have a couple questions to make sure I know what's going on.

Do you know which Kindle model this is, specifically? If you're not sure, take a look >>here<< and let me know. I may be able to help you replace the battery.

Dan

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Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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