E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

We can’t remember the passcode on the nook. More than a

Customer Question
We can’t remember the...

We can’t remember the passcode on the nook.

Technician's Assistant: When could you last access your device?

More than a year

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

Ok how do we factory reset?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

That’s it

Submitted: 6 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 6 hours by:
1/4/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,570
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Good morning, Harry.
I can't remember the 4-digit security passcode for my ancient Nook. After trying multiple options and combinations, I'm required to wait to try again. No other option.
If a factory reset is done, will I lose the books I have?
Electronics Technician: Harry, Customer Service replied 6 months ago

You will need to complete the factory reset but the books are not lost. The books will download again when you register the Nook to the same Barnes and Noble account.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Thank you. Let's go ahead. How do I proceed with the reset?
Electronics Technician: Harry, Customer Service replied 6 months ago

Which model Nook do you have?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Harry Your Own Question
Harry
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,570
2,570 Satisfied Customers
Experience: IT at Justanswer

Harry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I forgot my password and just want to get rid of it. This
I forgot my password ***** just want to get rid of it. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
47 satisfied customers
My nook will not connect to WiFi as it has done for the last
My nook will not connect to WiFi as it has done for the last year. Nothing has changed in the WiFi set up … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Nook is charged but when the screen comes up to put in
Nook is charged but when the screen comes up to put in password ***** touch screen does not work … read more
Harry
Harry
Customer Service
2,570 satisfied customers
Mine died and I am taking over my husband's but he forgot
Mine died and I am taking over my husband's but he forgot his passcode. Following the instructions given, the device is not giving me the factory reset prompt. … read more
Harry
Harry
Customer Service
2,570 satisfied customers
I haven't used my nook for a while and I cant remember the
I haven't used my nook for a long while and I cant remember the old passcode I had how can I unlock it ? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a nook 7 and I forgot my passcode, how can I unlock
I have a nook 7 and I forgot my passcode, how can I unlock it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
How do I set up a nook password, The new tablet 7, Just
I put in my credit card info but when it asked for nook password, I only had my B&N password… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I reset our Nook tablet, because my daughter locked herself
I reset our Nook tablet, because my daughter locked herself out. I'm trying to sign in and it keeps asking to sign in using an account registered with Nook. I am doing that, I actually was in the stor… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
How do I recover the passcode to get into the nook? nook 7
How do I recover the passcode to get into the nook? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I forgot my passcode for my Nook, looking, i have not used
I forgot my passcode for my Nook JA: What's the make/model of your device? How old is it? Customer: looking JA: How long has this been going on? What troubleshooting have you tried? Customer: i have n… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
My son has changed his password on his kindle device and now
Hello, my son has changed his password ***** his kindle device and now he can't remember it. He does remember is previous password ***** not the latest one … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I moved recently and I can't remember my password for my
I moved recently and I can't remember my password ***** my Nook. Is there some way I can change it to a new one? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My nook hd tablet is very slow and I keep getting this error
my nook hd tablet is very slow and I keep getting this error message:process system. not responding … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
Had not used my Nook in years. Not remember passcode. Nook
Had not used my Nook in years. Not remember passcode. Nook does not recognize either of the email addresses I had when I purchased it. What to do?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I found a nook 1st edition at a thrift shop. Problem is is
I found a nook 1st edition at a thrift shop. Problem is is is passcode and password ***** I have no idea what those are and no mway of finding out. Is this a brick or can it be hacked?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My grandson entered a passcode on his Nook and now he cant
My grandson entered a passcode on his Nook and now he can't remember it. I need to know if there is a way to delete it so it will start up.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a Nook reader and it just started in requiring a passcode
I have a Nook reader and it just started in requiring a passcode number that I don't have . Can you tell me why or help me get number ? [email protected]… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I reset my Nookcolor (because someone stole my credit card
I reset my Nookcolor (because someone stole my credit card information and I now have a new card to buy more books). Anyway, I provided the wrong passcode for my wireless router. I am not able to conn… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x