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I cant log on using my current password, My amazon account…

Customer Question
I cant log on...

I cant log on using my current password

Technician's Assistant: When could you last access your device?

My amazon account shows an old email which I changed long ago

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes, I keep getting verification codes sent on my phone and then a message saying my password ***** be changed in 2 days, it never is

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I didnt ask for the e-reader, I asked for consumer electronics

Submitted: 1 month ago.Category: E-Readers
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Answered in 7 minutes by:
1/3/2018
Electronics Technician: Karthik Nagarajan,
 replied 1 month ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 320
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Karthik Nagarajan,
 replied 1 month ago

Before we proceed further, I would like to ask you few question about this problem. Do you have an access to your Old Email address?

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Customer reply replied 1 month ago
but not my old password. By the way, before we proceed, is there a charge for this request?
Electronics Technician: Karthik Nagarajan,
 replied 1 month ago

This is Justanswer and it is a paid service. If you want to know more information of the payment option. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

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Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 320
320 Satisfied Customers
Experience: Senior Engineer at CSS Corp Pvt Ltd

Karthik Nagarajan is online now

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