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Keep getting message item could not be opened if item

Customer Question
Keep getting message item...

Keep getting message item could not be opened if item purhased from amazon delete item qnd redownload from archived items available in home.

Technician's Assistant: What Amazon model do you have?

Paper white do not know model

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Just started last night while i was reading book it also gives same message on all 17 books stored. also when i turn page frequently it will jump 2 or 3 pages and i have to back up to page to continue in sequence. ckecked on mac and books are stored tried to delete one book and restore from mack but got same problem

Submitted: 7 months ago.Category: E-Readers
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Answered in 2 hours by:
1/3/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,823
Experience: IT at Justanswer
Verified

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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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