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When I swipe, nothing happens. A 6 inch back ground. It just…

Customer Question
When I swipe, nothing...

When I swipe, nothing happens

Technician's Assistant: What brand and model of e-reader do you have?

A 6 inch white back ground

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

It just started, just fully charged it.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

That is about all I can tell you

Submitted: 7 months ago.Category: E-Readers
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Answered in 5 minutes by:
1/3/2018
Electronics Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,798
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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Electronics Technician: Aric, Technician replied 7 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago

Please view my reply and try those steps to proceed.

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