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Can not connect to work fi.. don’t recall password..not sure…

Customer Question
Can not connect to...

Can not connect to work fi.. don’t recall password..not sure I had one?

Technician's Assistant: When did you last change your Wi-Fi password?

I don’t recall. I connected to google but not kindle yesterday..would it be the same pass word ? I tried but it did not connect

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Used I pad last night but that password ***** not work trying to connect to kindle store

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I don’t know what he needs to know

Submitted: 6 months ago.Category: E-Readers
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Answered in 4 minutes by:
1/3/2018
Electronics Technician: Randy Boman, Technician replied 6 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,501
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
What is the brand/model of your internet modem?
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Customer reply replied 6 months ago
Duh? Would that be I pad apple or Mac? I use safari for e mail. Sorry I am computer illeterate.
Be patient.. I’m 83 and have lived in Saudi Arabia when personal cell phones iPads etc. love my kindle not a problem before..but my children set it up for me. I am visiting in San Antonio Texas. Using house wi-fi
Customer reply replied 6 months ago
No, I have a hearing deficit.
Customer reply replied 6 months ago
I can try w corrected info. Can I come back to you if it doesn’t work?
Customer reply replied 6 months ago
Will do.. thank you.
Electronics Technician: Randy Boman, Technician replied 6 months ago
Most WiFi internet router/modems have a label with the network name and password.
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Customer reply replied 6 months ago
I tried the pt code then tried to reset password ***** kindle / WiFi access it’s not taking the data. The password ***** 10 characters ???
Customer reply replied 6 months ago
No text came thru on my cell phone from you. Are you there?
Customer reply replied 6 months ago
Randy are you still there? Unable to access the modem.. everyone in bed.. including another guest in the room where wi fit thing is. Why won’t my password *****
Customer reply replied 6 months ago
Connected to this wi fit for use of my I pad
Customer reply replied 6 months ago
JA. Are you replacing Randy?
Customer reply replied 6 months ago
It’s 11:30 PM my time. I am leaving line open but am going to sleep.. please let me know what to do in order to complete payment for another book for my kindle.
Customer reply replied 6 months ago
No response shown to my last entry.
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