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I cant download apps after my sister gave me her old kindle…

Customer Question
I cant download apps...

I cant download apps after my sister gave me her old kindle fire, why and how do I fix it

Technician's Assistant: When did this downloading issue start with your Kindle Fire?

When I put my info into it, and took her info out

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No I will try it

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I just want to get apps, I tried to power it off, no help

Submitted: 4 months ago.Category: E-Readers
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Answered in 4 minutes by:
1/3/2018
Electronics Technician: Cris, Technician replied 4 months ago
Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6,877
Experience: A technician which covers all grounds including E-Readers.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Please ignore remote and phone request they are not sent by me they are automated through the website.

You de-regsistered the Kindle from your sister's account and you registered to your Amazon account is that correct?

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Customer reply replied 4 months ago
I didn't do the Amazon account
Electronics Technician: Cris, Technician replied 4 months ago

You need to create an Amazon account with your information this way you have the info and can log into your Kindle with it.

Do you have an Amazon account?

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Customer reply replied 4 months ago
I have one now, still states to contact customer service when I try to download a app
Customer reply replied 4 months ago
No call please
Electronics Technician: Cris, Technician replied 4 months ago

Is a free or paid app?

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Customer reply replied 4 months ago
Free app
Electronics Technician: Cris, Technician replied 4 months ago

Does it say anything else besides contact customer service?

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Customer reply replied 4 months ago
I have a Amazon account
Customer reply replied 4 months ago
No
Customer reply replied 4 months ago
I took her off, at least I think so
Electronics Technician: Cris, Technician replied 4 months ago

OK, use the link below you will probably have to setup 1-Click Payment Settings. It will require you have a credit card on file but does not charge for any free apps. Click Edit Payment settings and save. Then see if you can now download the app.

https://www.amazon.com/mn/dcw/myx.html#/home/settings/payment

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Electronics Technician: Cris, Technician replied 4 months ago

Let me know how you make out.

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Customer reply replied 4 months ago
I already did that too
Customer reply replied 4 months ago
Still nothing just states to contact customer service
Customer reply replied 4 months ago
Any other things to try please
Electronics Technician: Cris, Technician replied 4 months ago

OK, I will opt out and open to other experts who may have more solutions for you to try.

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Customer reply replied 4 months ago
Th ill wait
Customer reply replied 4 months ago
I have to wait 24 hours really
Electronics Technician: Harry, Customer Service replied 4 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 1,991
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
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Experience: DoD master electronics technician

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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