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I am trying to update details of new Visa card to buy book.

Customer Question
I am trying to...

I am trying to update details of new Visa card to buy book. Cannot access with password ***** changed it, confirmed by email. However unable to log in with new password, comes up with having a problem try again?.

Technician's Assistant: When could you last access your device?

When I finished latest book last night.

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No I have not

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Not really.

Submitted: 7 months ago.Category: E-Readers
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Answered in 6 hours by:
1/3/2018
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
please.
Electronics Technician: Harry, Customer Service replied 7 months ago

Is this for Amazon?

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Customer reply replied 7 months ago
kindle paper white purchased in 2015.
Electronics Technician: Harry, Customer Service replied 7 months ago

Are you able to sign into your Amazon account through a computer?

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Customer reply replied 7 months ago
Did try but always comes up saying Hello, James who is my husband.
FYI - He updated his kindle recently.
To date I have had no problem ordering/buying new kindle books. Problem Only happened now when I tried to order new book and was asked to update with renewed current Visa card. Went to do this but unable to login. Changed password ***** received email confirming but still unable to log in.
Thought about phoning but I am in New Zealand and not sure re your time difference.
Just need to know where I go from here for getting logged in please.
Electronics Technician: Harry, Customer Service replied 7 months ago

You can send a phone call request -- Amazon is open 24/7

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Customer reply replied 7 months ago
Are you able to offer solution to my problem or suggestion of what to do next?
Electronics Technician: Harry, Customer Service replied 7 months ago

Yes, would you like to do the phone call?

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Customer reply replied 7 months ago
Will do phone call, did call me but not able to enter phone number and continue?
My number in NZ is 64 09(###) ###-####
Electronics Technician: Harry, Customer Service replied 7 months ago

Phone call request sent

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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