E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Kindle seems dead...will not light up or respond to

Customer Question
Kindle seems dead...will not...

Kindle seems dead...will not light up or respond to Amazon...fully charged...? is going on...Thanks for response...Dana

Technician's Assistant: When did you last charge your Kindle?

Today

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Try now...did that...green light came on for an instant...then went off...now green will not come on again...

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No...thanks...need a book to read in this arctic weather!...

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
1/2/2018
Electronics Technician: Aric, Technician replied 7 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,783
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 7 months ago
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute). If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,783
47,783 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I charged it yesterday-yellow to ....opened it,fine then
I charged it yesterday-yellow to green....opened it,fine then suddenly looked like page behind page i was reading - never saw a "battery picture" indicating battery dead...the page stays "on" whether … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
This new kindle seems different. I need a different device
this new kindle seems different. I need a different device to charge it. I borrowed one. Light came on, ad for a book. Screen is frozen, book ad is in Spanish. I am now stuck.… read more
Harry
Harry
2,174 satisfied customers
Device 2 years old june 2 suddenly not responding to
device 2 years old june 2 suddenly not responding to attempts to turn page.Did not work for a week then was okay for 2 days and now not responding again … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
My Kindle is charged and shows the light, but the screen
My Kindle is charged and shows the green light, but the screen never turns on. I was trying to connect to the hotel's wi fi when it just turned off. So, I charged it until the green light came on, but… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My battery says it is fully charged, but the kindle will not
My battery says it is fully charged, but the kindle will not wake up. I have to plug the unit into the power point and then the orange light comes on. This happens each time I reawaken my Kindle. As a… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
my kindle fire will not start. the green light comes on for
my kindle fire will not start. the green light comes on for less than a second then black. it is fully charged it went black in the middle of reading. I have madazines that renew automatically. and tw… read more
Aric
Aric
Technician
Run A/V and repair business for over
47,783 satisfied customers
I finished reading my book last night...10:31. Attempted
I finished reading my book last night...10:31. Attempted to see what I might read next...up pops a book I have deleted from the Kindle. Then everything stopped...got a message about going to CLOUD...s… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
I got a kindle fire on Dec. 11th i can not get more then 3
I got a kindle fire on Dec. 11th i can not get more then 3 hours of reading time before i have to re- charge the battery i had a regular kindle and did not have to charge sometimes for a month with th… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
My Kindle Fire is fully charged - the green button is on.
My Kindle Fire is fully charged - the green button is on. However, nothing happens. I turn it on and nothing comes up. My Wi-Fi is also up to good strength. What can I do.… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
I cannot get my Kindle Fire to charge. Sometimes the orange
I cannot get my Kindle Fire to charge. Sometimes the orange light comes on but it isn't charging the machine. I don't know if it's the connection or what but it is very frustrating. What do I need to … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
kindle fire will not charge at all. plug in and light is green
kindle fire will not charge at all. plug in and light is green for a second then turns to orange and will not charge at all. have plugged into the charger that came with it and have moved it to differ… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
I ordered three books last night and they did not come up on
I ordered three books last night and they did not come up on my kindle but Amazon says they were sent. My kindle is fully charged but when I turn it on it goes right back off. It stays on only when it… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My Kindle Fire is fully charged. It will not power back on.
My Kindle Fire is fully charged. It will not power back on. I have attempted a hard start but it will still not power on.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I purchased a Kindle, I think in Early January 2011, (I think).
I purchased a Kindle, I think in Early January 2011, (I think). I had been reading a book and finished day before yesterday. Yesterday when I went to use it, it would not turn on; I thought maybe it n… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
My Kindle touch just froze up while I was reading. I got it
My Kindle touch just froze up while I was reading. I got it for Christmas. It was charged almost completely. The screen shows "Please connect wirelessly to download the latest Special Offers," but I c… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
my kindle has always been erratic, sometimes not responding
my kindle has always been erratic, sometimes not responding to sliding the switch to start it. this has been an ongoing problem and i think the wiring is loose inside. most recently, it did that and a… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
I am having trouble with my kindle. It all of a sudden stops
I am having trouble with my kindle. It all of a sudden stops in the middle of my book and connects to the Whispernet when I don't request it. Two days ago, I was having the same problem. It left it fo… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
cannot get my kindle to turn on or off. Tried plugging it
cannot get my kindle to turn on or off. Tried plugging it in but no luck. The green power light does not go on or off.… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x