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I just purchased a new kindle and set it up on my amazon…

Customer Question
Hello, I just purchased...

Hello, I just purchased a new kindle and set it up on my amazon account, but previously purchased books don't appear?

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Just purchased new kindle this morning. It accepts sign in to amazon account but doesn't show previously purchased books.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

That's it

Submitted: 6 months ago.Category: E-Readers
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Answered in 5 minutes by:
1/2/2018
Electronics Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,933
Experience: E-reader expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

Did you use the same Amazon account that was used to make the previous purchases?

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Electronics Technician: Josh, Technician replied 6 months ago

Which model Kindle do you have?

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Customer reply replied 6 months ago
8th generation, 4GB
Electronics Technician: Josh, Technician replied 6 months ago

Go into the library, do you see the option for DEVICE/CLOUD?

If you do, tap on it and see if the books appear now.

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