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My last four books will not down load and I have tried

Customer Question
My last four books...

My last four books will not down load and I have tried everything they say to do.

Technician's Assistant: What brand and model of e-reader do you have?

Kindle fire 5th generation

Technician's Assistant: How old is your Kindle Fire?

Three maybe four yrs

Technician's Assistant: What have you tried so far with your Kindle Fire?

Turning off and restarting, checking wifi connection and redelivering from content and devices

Submitted: 6 months ago.Category: E-Readers
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Answered in 5 minutes by:
1/2/2018
Electronics Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,926
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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