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I am having trouble getting a wireless setting on myt

Customer Question
I am having trouble...

I am having trouble getting a wireless setting on myt Kindle

Technician's Assistant: Does your network appear in the Wi-Fi list on your Kindle?

Yes, however it says that the authenticity has failed. I used it only a few hours ago!!

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Computer and phone

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I have tried everything i have dine in the past with no success.

Submitted: 7 months ago.Category: E-Readers
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Answered in 5 minutes by:
1/1/2018
Electronics Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 7 months ago

May I know the exact make and model of your kindle?

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Customer reply replied 7 months ago
l
kindle fire
Customer reply replied 7 months ago
i thought that help for my kindle was free - it always has been in the past!!!!!!!
Electronics Technician: Aparna Indresh,
 replied 7 months ago

I understand your concern you have reached Justanswer. JustAnswer is a question and answer site and not affiliated with [ Amazon]. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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