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I cannot get it to authenticate my wireless and therefore…

Customer Question
I cannot get it...

I cannot get it to authenticate my wireless and therefore cannot get any internet connection. I need it for upcoming trip, soon.

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes and it is throughout the house and working everywhere else with other devices.

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Sorry, what is a router

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

It is not a new device. A kindle fire probably at least 5 years old and well loved but not updated much.

Submitted: 6 months ago.Category: E-Readers
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Answered in 23 minutes by:
12/31/2017
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,614
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
No
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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