E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Battery won't seem to charge screen shows a battery with an…

Customer Question
Battery won't seem to...

Battery won't seem to charge screen shows a battery with an exclamation sign in it

Technician's Assistant: When could you last access your device?

3 days ago

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

No I have not what do I do ?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

I don't think so, thank you

Submitted: 6 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 7 minutes by:
12/30/2017
Electronics Technician: Cris, Technician replied 6 months ago
Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6,971
Experience: A technician which covers all grounds including E-Readers.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Which E-Reader do you have?

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
ce0700
Electronics Technician: Cris, Technician replied 6 months ago

Sorry for the late reply. Please try the following solution.

1. If you have it connected to the charger currently remove for 30 seconds.

2. If you also have a case on the device please remove it.

3. Connect your Kindle to the charger for 5 minutes, after 5 minutes.

4. Leave on the charger press and hold the power button/switch for up to 1 minute or until the screen flickers which ever is shorter.

5. Then allow about 1-2 minutes for the software to load up.

Please let me know the outcome and further troubleshooting is needed. If the solution works please take a moment to rate my service and submit at the top so that I am credited for assisting you.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cris Your Own Question
Cris
Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6,971
6,971 Satisfied Customers
Experience: A technician which covers all grounds including E-Readers.

Cris is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My kindle will not charge have tried several connections.
My kindle will not charge have tried several connections. Have had in plugged in for several hours. Orange light is lite but still getting low battery message. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have not used my kindle for about 2 weeks, I have gone to
I have not used my kindle for about 2 weeks, I have gone to turn it on and there is large exclamation mark inside a battery in the centre of the screen. I have charged it overnight twice in a row usin… read more
Harry
Harry
2,048 satisfied customers
Says battery is empty and it won't charge. orange light
Says battery is empty and it won't charge. orange light comes on but never goes to green. … read more
Harry
Harry
2,048 satisfied customers
My kindle won't hold charge. We followed your instructions
Hi, my kindle won't hold charge. We followed your instructions from this website but it's still not charging. I purchased the kindle in October 2017. Cheers Emily … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I think the battery is dead. 3 days ago. but it didn't seem
3 days ago. but it didn't seem to completely charge as the battery symbol in the upper right still had the lightening bolt in it.. Now the battery symbol show up on a black bacground screen with just a bi of red and the lightening bolt is outside the symbol … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Screen shows a battery image with exclamation point inside.
Screen shows a battery image with exclamation point inside … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have an amazon kindle black e-reader - it shows a large
Hi - I have an amazon kindle black e-reader - it shows a large battery on the screen with an exclamation mark in the middle and won't charge - the light near the charging socket is orange and periodic… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My Kindle won't open It is showing what looks like a battery
My Kindle won't open It is showing what looks like a battery with an exclamation mark in the middle. Does this mean I need a new battery? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I am having an issue with my kindle. For some reason it
Hi there. I am having an issue with my kindle. For some reason it shows me a large battery icon with and exclamation mark. I thought I just needed to charge it - it looked first like charging fixed th… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My amazon fire HD8 has a completely black screen - I thought
My amazon fire HD8 has a completely black screen - I thought it needed to be charged, but it is still black. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My Kindle will not charge. I plug it in and nothing??
My Kindle will not charge. I plug it in and nothing?? Thanks, ***** ***** … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Cannot recharge battery on the reader. Picture of battery
Cannot recharge battery on the reader. Picture of battery and exclamation mark showing on face. Can you help me please … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have'nt used my kindle for about 3 weeks. When I opened it
I have'nt used my kindle for about 3 weeks. When I opened it today it showed a facsimile of a torch battery with an exclamation mark. I surmised it needed charginging but after many hours on charge st… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My kindle lights up showing a stark battery with an
my kindle lights up showing a stark battery with an exclamation point in the middle. Light at bottom is on (showing charging?) but after 2 hours nothing has changed. Won't shut down by button/slot at … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have had my kindle fire for about two years. Never had a
I have had my kindle fire for about two years. Never had a problem. two days ago I was using it and pushed the button to shut it down. I got a message back that it was shutting down but it wasn't. The… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
My Kindle wont turn on. I havent read it in about 6
My Kindle won't turn on. I haven't read it in about 6 months. I opened it the other day and it showed the book list. I was going to scroll thru the list and then it switched to a recharge battery mess… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I can.t turn my kindle on this morning. It is always in sleep
I can.t turn my kindle on this morning. It is always in sleep mode and I had it on charge all day yesterday. It worked last night and this morning when I press the start button it just goes off leavin… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My kindle has suddenly given up! I did not realise that the
My kindle has suddenly given up! I did not realise that the battery was so low, but I found my kindle, half an hour after I had last used it, to be showing a blank screen. I switched it on and the scr… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x