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My kindle has frozen. It won"t turn page, won"t turn off.

Customer Question
My kindle has frozen...

My kindle has frozen. It won"t turn page, won"t turn off. Won't

Technician's Assistant: When did you last charge your Kindle?

I have charged it since and before it stopped working.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

I just did that now and no change

Submitted: 7 months ago.Category: E-Readers
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Answered in 5 minutes by:
12/30/2017
Electronics Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 7 months ago

May I know the exact make and model of your kindle?

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