E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Will not pick up any wireless signal verified signal with…

Customer Question
Will not pick up...

Will not pick up any wireless signal verified signal with computer

Technician's Assistant: What brand and model of e-reader do you have?

Kindle fire, how do I find more

Technician's Assistant: How old is your Kindle Fire?

3 years was connected yesterday

Technician's Assistant: What have you tried so far with your Kindle Fire?

I have a spectrum specialist here. we added a new network to see if we could get wireless.And when he came this morning I was connected

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 11 minutes by:
12/30/2017
Electronics Technician: Randy Boman, Technician replied 7 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 10,539
Experience: E-Reader Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Press and hold the power switch for a full 40 seconds, even after the screen goes black, then release.Then press the power button to restart if the device does not start up again on its own. Then try connecting to WiFi and sign in with your Amazon account info.
Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Not working with router. How do u find that. Computer hard
not working with router JA: Does your network appear in the Wi-Fi list on your e-reader? Customer: how do u find that JA: The E-Reader Specialist will be able to walk you through that. Are other devic… read more
Randy Boman
Randy Boman
Technician
10,539 satisfied customers
My Kindle has lost its internet connection and I can't
My Kindle has lost its internet connection and I can't figure out how to re-establish it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
To Florida just this past week where my Kindle worked just
to Florida just this past week where my Kindle worked just fine. Came home to Portland Oregon and want to download a book. But the device won't even connect me to the store. Any solutions? I am connec… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,668 satisfied customers
i have a amazon account with a kindle paperwhite. i bought
i have a amazon account with a kindle paperwhite. i bought a kindle fire hdx and it will not register to the same account so i can not use it. any ideas?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have the first Kindle Fire. I put in a password XXXXX now
I have the first Kindle Fire. I put in a password XXXXX now I can't unlock it. How do I unlock my password?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I received my Kindle in April 2012. My computer has wifi & I
I received my Kindle in April 2012. My computer has wifi & I have successfully downloaded 6 books since then On trying to place another order I get a blank page when I press the shop button The settin… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Im old and e-unsophisticated. I cant figure out how to order
I'm old and e-unsophisticated. I can't figure out how to order a book on my Kindle Fire. O'm sure it's a simple procedure. But what is it?… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I am probably too stupid to even consider answering my question,
I am probably too stupid to even consider answering my question, but here goes. My kids gave me a Kindle Fire and I have tried repeatedly to get signed on and can't make it work. I finally got a messa… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
My mom and dad both have the original kindles and both units
My mom and dad both have the original kindles and both units recently lost connection with the internet. Niether of my parents are that great with technical things. Can you tell me what could have hap… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I bought a new Kindle Fire yesterday yesterday and somehow
I bought a new Kindle Fire yesterday yesterday and somehow I must have entered a password XXXXX the network section before I set up network and now when I try to enter a network the available networks… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am unable to access wi-fi with my new Kindle Fire. I
I am unable to access wi-fi with my new Kindle Fire. I believe I have messed up the hookup on my rotor - can you help me?… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I can not get connected to the wifi after going through all
I can not get connected to the wifi after going through all the instructions. The computer in the house has no problems and also other persons computers. Thanks for any help you can give.… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Jan. 22,2012 Good Evening, Would you please help me get this
Jan. 22,2012 Good Evening, Would you please help me get this set up? I have a Kindle, on the back abou 3/4 of the way down it say's "amazon", just under that are two rows of business icons. now we hav… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I cant get my KindleFire to connect to a network. It shows
I can't get my KindleFire to connect to a network. It shows my name, underneath it says Obtaining IP address, then Disable, secured with WEP and doesn't do anything else.… read more
Kevin
Kevin
Self Employed Network Consultant
High School or GED
1,943 satisfied customers
i have a new kindle fire. i also have the original kindle but
i have a new kindle fire. i also have the original kindle but i9 dont know the password XXXXX do i get a new password XXXXX the fire i have not registered the new one yet but its charges and ready to … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have a new Kindle Fire. I am unable to transfer my books
I have a new Kindle Fire. I am unable to transfer my books from my first Kindle to my Kindle Fire. I have tried just about everything but I can't fet it right. I am trying to do this with my USB. Elle… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I got a Kindle Fire yesterday and have evrything done, I cant
I got a Kindle Fire yesterday and have evrything done, I can't I got a Kindle Fire yesterday and have evrything done, I can't get connected..Strength: Excellent... tell me to put in past word and then… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
What steps do I do to start the kindle fire? Opened first
What steps do I do to start the kindle fire? Opened first screen to select Wi-fi and it wants a password. It won't let me type but 3 letters. Help, this is all new to me, Know basic computer stuff onl… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x