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I have forgotten my amazon kindle account details, I want to…

Customer Question
Hi I have forgotten...

Hi I have forgotten my amazon kindle account details, I want to update the information on the account, but I can not remember the email address I used to create this account?

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Found the email address it is***@******.*** but I dont use that email anymore, my new email is***@******.*** , I have gone into the settings to log into the account but the say they will send a the password ***** that email, I do not have access to it anymore

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Yes my screen broke, so I want to know if there is anything I can do about that? Can I get a new screen?

Submitted: 6 months ago.Category: E-Readers
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Customer reply replied 6 months ago
Did you receive the questions?
Answered in 1 hour by:
12/30/2017
Electronics Technician: Pete, Engineer replied 6 months ago
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 20,371
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Engineer replied 6 months ago

You will need to use the original account details to access the account, then you can update your email address within the Amazon account settings.

Reply back and let me know if you run into any difficulty?

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Customer reply replied 6 months ago
I can use the original email address, but the problem is the password, the option to send a new password ***** that email address will not help as that email do not exits anymore we have change to a different service provider years ago and never change the amazon kindle account to the new email.
Electronics Technician: Pete, Engineer replied 6 months ago

You can reset the password ***** the original email address at:
https://www.amazon.com/gp/help/customer/display.html?nodeId=201945330

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Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

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Pete.

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