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Kindle #1 shows no networks available will not connect

Customer Question
Kindle #1 shows no...

Kindle #1 shows no networks available will not connect manually whilst kindle #2 does

Technician's Assistant: Does your network appear in the Wi-Fi list on your Kindle?

Dont get a list - just nothing

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Submitted: 6 months ago.Category: E-Readers
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Answered in 3 minutes by:
12/30/2017
Electronics Technician: Louie, Technician replied 6 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,442
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...KIndle..."

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Electronics Technician: Louie, Technician replied 6 months ago

Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

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Electronics Technician: Louie, Technician replied 6 months ago

Still, have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?

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