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I can't get on to the internet most likely because I typed…

Customer Question
I can't get on...

I can't get on to the internet most likely because I typed in the wrong internet user......should have used my nook tablet password?

Technician's Assistant: When could you last access your device?

At the Nookstore.. My last Nook died so I got a new Nook and was signed in at the store with their internet

Technician's Assistant: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't lose your e-books and other data.

Do I need to go to Barnes and Noble to do that?

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I don't think so

Submitted: 6 months ago.Category: E-Readers
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Answered in 4 minutes by:
12/28/2017
Electronics Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,928
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

What is the error message that you see?

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Customer reply replied 6 months ago
When I try to get on the internet I click on "macheath". Under macheath is days Authentication problem after it says connect WPA/WPA2PSK
Electronics Technician: Josh, Technician replied 6 months ago

Yes, that is your Wi-Fi password.

Do you know that password?

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Customer reply replied 6 months ago
My password ***** purchasing books, etc on my nook is "1anniereader"
Electronics Technician: Josh, Technician replied 6 months ago

Do you know the Wi-Fi password?

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Customer reply replied 6 months ago
It is Mach3Ath
Customer reply replied 6 months ago
or Macheath. I am technophobe as you can tell
Electronics Technician: Josh, Technician replied 6 months ago

Do you know the Wi-Fi password?

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