E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I try to purchase a title and it doesn't appear on my home.

Customer Question
I try to purchase...

I try to purchase a title and it doesn't appear on my home.

Technician's Assistant: What brand and model of e-reader do you have?

Kindle paperwhite

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Recently in the past month. I have changed charge cards recently but my Amazon purchases still.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Can't add anything else.

Submitted: 7 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
12/28/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,253
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 7 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,253
22,253 Satisfied Customers
Experience: E-reader expert

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I already tried with another “techie”. No avail. I am trying
I am trying to change my credit card and he is pushing me to go thru Amazon I don't use Amazon although I have an acct there from 10 years ago. … read more
Sijad H.
Sijad H.
Aviatio Electricians Mate
Associate Degree
43 satisfied customers
I wore out my first kindle. It would not charge anymore so I
I wore out my first kindle. It would not charge anymore so I purchased a new one. I do a lot of travelling and would like to transfer all my books (700) to my new kindle. Is there an easy way to do th… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am having trouble settle my new Paper. The old one died
I am having trouble settle my new Paper White. The old one died after several years. We have several users in our family. I need to change the user from wife etc. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My kindle will no longer let me purchase books. It says
My kindle will no longer let me purchase books. It says mobile site does not currently support purchase of this item. … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I purchased a refurbished Kindle paperwhite 3 or 4 months
I purchased a refurbished Kindle paperwhite 3 or 4 months ago. Now the display is all messed up and you can't go to "Home". … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I have a free standing (old) kindle not attached to my ipad
I have a free standing (old) kindle not attached to my ipad or computer. My credit card got updated and so my kindle/amazon purchase did not get deducted. I owe $13.77. I have updated my credit card d… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I had many books in my Kindle Paperwhite then lost all of
I had many books in my Kindle Paperwhite then lost all of them when I registered my Kindle recently, which I've had for two years and bought many books. My question is how do I retrieve them … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
After over 500 purchases I am having trouble with new
after over 500 purchases I am having trouble with new purchases sometimes not reaching my Kindle Paperwhite. It has happened about four times in the past month. … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
L the title of a book Ibought and read on my kindle a year
l the title of a book Ibought and read on my kindle a year ago. Iwant an alphalist by title of books I purchased i 2015 and 2016 How do I get this information? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a new (second) Kindle and can't register it to my
I have a new (second) Kindle and can't register it to my current account or create a new account to register it. … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have a Kindle Paperwhite and haven't been able to download
I have a Kindle Paperwhite and haven't been able to download a book to it for months. I've read all of the articles. nothing seems to work. It always stops at 57% … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I recently purchased an E Book which has the words jumbled
I recently purchased an E Book which has the words jumbled and is impossible to read in parts. What should I do?… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have changed my credit card details on the amazon site, but
I have changed my credit card details on the amazon site, but it hasn't updated on my kindle. Also there is a purchase charge on my kindle to my old credit card. how do I get the charge to be place on… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I just got a new paperwhite kindle I lost my old kindle. I
I just got a new paperwhite kindle I lost my old kindle. I just bought a new book on the computer as I tried on my new kindle and could not change my old credit card information. I was successful in b… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have a standard "Kindle." When I add the books Ive read
I have a standard "Kindle." When I add the books I've read to a collection, they still remain visible on my Kindle, i.e. 83 items. I'd like the the books I've read and added to a collection to no long… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
2 books have been downloaded onto my computer and their titles
2 books have been downloaded onto my computer and their titles appear on the drive designated to my Kindle (from which I have successfully transferred titles up till now) but they are not transferred … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have read two books on my Kindle. I created two categories
I have read two books on my Kindle. I created two categories L and a W and put the book under them. On my home I now see W (1) and L (1) but also see the individual books listed there. Is there a way … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Kindle has decided that the book I am currently reading
My Kindle has decided that the book I am currently reading should now be listed at the end of my books instead of the beginning. This is very frustrating. Can you tell me how to get this turned around… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x