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I have 2 kindle .got for christmas. set up mine. was ok set…

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I have 2 kindle...

I have 2 kindle .got for christmas. set up mine. was ok set up husbands and message read my 2nd device. tried to set again so would be his device but no success then discovered my kindle had frozen on page reading all-new kindle gear gift bundles. so here i am 2 devices i frozen up and other not set up. HELP me i am not a tech person

Technician's Assistant: When did you last charge your Kindle?

Not charged just opened package and started

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Not for a minute

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I just want the devices set up and working

Submitted: 6 months ago.Category: E-Readers
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Answered in 2 minutes by:
12/28/2017
Electronics Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,959
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 6 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 6 months ago
held down nothing changed
Electronics Technician: Josh, Technician replied 6 months ago

The Kindles are still frozen?

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