E-Readers

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I just received a kindle fire 10 for Christmas and I

Customer Question
I just received a...

I just received a kindle fire 10 for Christmas and I transferred contents from my kindle reader to my kindle fire. The only ones that transferred were the ones I already read. I had 3 in my library yet to read plus I have so e I already paid for that won't be delivered until a later time.

Technician's Assistant: When we are ready I'll take you to the appropriate web page.

Ok

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

I just did it yesterday and my old kindle will not turn on anymore.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I don't think so. I just want the books I paid for and haven't read yet out on my new kindle fire.

Submitted: 7 months ago.Category: E-Readers
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Answered in 1 minute by:
12/27/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,192
Experience: E-reader expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

The books should automatically transfer to your new Kindle if you registered it to the same Amazon account.

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Customer reply replied 7 months ago
My new Kindle shows up as one of our devices on our Amazon account. Is it automatically registered or do I need to do something
Customer reply replied 7 months ago
No. Can you just message me what to do.
Customer reply replied 7 months ago
How do I register it?
Electronics Technician: Josh, Technician replied 7 months ago

No, that should be fine if it is registered on that page.

When you look at your library, do you see DEVICE/CLOUD option?

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Electronics Technician: Josh, Technician replied 7 months ago

Tap on that option

Do you see the books now?

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Customer reply replied 7 months ago
No
Electronics Technician: Josh, Technician replied 7 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 7 months ago
It came back on
Electronics Technician: Josh, Technician replied 7 months ago

Go back into library and check the DEVICE/CLOUD tab again to see if you can find the books

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Electronics Technician: Josh, Technician replied 7 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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