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I have already done this bit and payed my $5.00 but have not…

Customer Question
I have already done this...
I have already done this bit and payed my $5.00 but have not got anywhere
Submitted: 6 months ago.Category: E-Readers
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Customer reply replied 6 months ago
I cannot get wi fi on my ereader I have wireless and all other items such as computer and phone are connected.
Answered in 4 minutes by:
12/27/2017
Electronics Technician: Louie, Technician replied 6 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,442
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...wi fi on...ereader..."

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Customer reply replied 6 months ago
Hi Louie
thank you I really would like to read my books I have bought
Electronics Technician: Louie, Technician replied 6 months ago

Hello Sandra,

Initially, re-confirm and post back with the make and complete model number of the "...ereader..."

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Customer reply replied 6 months ago
KIndle Amazon Model no. D01200 IC 9600A-1013 FCC ID. ZEE-1013
Electronics Technician: Louie, Technician replied 6 months ago

Still, let's try check and review the basics; have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?

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Customer reply replied 6 months ago
no I have not I am not very good with computers.
Electronics Technician: Louie, Technician replied 6 months ago

Let's give it a try...

Please click / tap HERE.
https://www.amazon.com/gp/help/customer/display.html?nodeId=202048000
Scroll down to "Transfer & Install the Latest Software Update Manually". Play the video tutorial.
Scroll a bit further down. Select your Kindle's model/version and then click on the "...Kindle...Software Updates..." for your model/version.
A new page would open with instructions on how to manually download and install the latest software update available for your Kindle.
Thereafter, it may require several re-booting/restarting.

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Customer reply replied 6 months ago
I am not getting anywhere with this request.
Electronics Technician: Louie, Technician replied 6 months ago

Still and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

Have you tried the above-described update?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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