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My old Kindle died last year - Received a Fire HD8 with

Customer Question
My old Kindle died...

My old Kindle died last year - Received a Fire HD8 with Alexa for Christmas - Trying to register, but it says trouble authenticating

Technician's Assistant: When did you last charge your Kindle?

My old Kindle's problem was it would no longer let me charge it. So that is why I begged for a new one.

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

My Fire at 62% charge at this time.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I'm old (76) not tech savy at all, so just tell them to go easy on me!!!

Submitted: 7 months ago.Category: E-Readers
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Answered in 5 minutes by:
12/26/2017
Electronics Technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Aparna Indresh,
 replied 7 months ago

May I know if your kindle is connected to WiFi?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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