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We just opened it & it wont let us login. It will allow us…

Customer Question
We just opened it...

We just opened it & it wont let us login

Technician's Assistant: When could you last access your device?

It will allow us to loggin the computer but not on the kindle its a new kindle our other one died

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

We just can't get on it

Submitted: 7 months ago.Category: E-Readers
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Answered in 9 hours by:
12/26/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 20,606
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Engineer replied 7 months ago

What error message are you getting when you try to log in?

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Customer reply replied 7 months ago
none, but we rang amazon kindle themselves & they helped us. thanks
Electronics Technician: Pete, Engineer replied 7 months ago

Glad to hear you got it sorted!

Merry Christmas :)
Pete.

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