E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

I just subscribed to amazon prime. i loaded it on my TV. I…

Customer Question
I just subscribed to...

I just subscribed to amazon prime. i loaded it on my TV. I can watch trailers but when i press watch now it says unable to play video at this time

Technician's Assistant: What Amazon model do you have?

Would that be prime video

Technician's Assistant: How long has this been going on with your Amazon e-reader? What have you tried so far?

For about 15 min

Submitted: 1 month ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 hour by:
12/26/2017
Electronics Technician: Harry, Customer Service replied 1 month ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 1,018
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

Ask Your Own E-Readers Question
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Wi fi and 3G have stopped working. Telmex Infinitum. Tried
Tried to reboot. Kindle 3d generation keyboard. When I fire it up again and switch on wireless, just blank rectangles. … read more
Harry
Harry
Customer Service
1,018 satisfied customers
I cannot purchase a book on my kindle as have done
I cannot purchase a book on my kindle as have done previously. I am getting a message saying I do not have a default credit card for my amazon account. I have tried going to kindle payment settings to… read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
I recently purchased a new Kindle ,my 6th,somewhat based
I recently purchased a new Kindle ,my 6th,somewhat based upon the statement that the kindle would hsve s bsttery life of "week",not true. I have been able to get a day and a half before the warning fl… read more
Harry
Harry
Customer Service
1,018 satisfied customers
I am charging it over usb. I received notification that I
I am charging it over usb. I received notification that I have to eject it in order to continue reading. I did the eject thing in the system tray. Drive e: the kindle no longer appears but the kindle … read more
Harry
Harry
Customer Service
1,018 satisfied customers
I have misplaced the charger for my Kindle Care. Will it
I have misplaced the charger for my Kindle Care. Will it damage it if I use a Kindle Fire charger? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Lovinnias kindle.trying to get wifi on my kindle I moved
lovinnias kindle.trying to get wifi on my kindle I moved into an apartment complex village heights senior apartments in fairport new York. I have wifi on my computer but not my kindle. don't know how … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
Well trying to set up fire tv stick and in creating amazon
well trying to set up fire tv stick and in creating amazon accont, enter the character as the are given always come at the last end what is the problem … read more
Harry
Harry
Customer Service
1,018 satisfied customers
My Kobo which is less than a year old will not recharge
My Kobo which is less than a year old will not recharge itself either from my computer or from an electrical outlet. … read more
Harry
Harry
Customer Service
1,018 satisfied customers
Can't access newest book purchase on Kindle. 3 days ago.
can't access newest book purchase on Kindle JA: When could you last access your Kindle? Customer: 3 days ago JA: Did you try resetting through Amazon's online password ***** tool? Customer: yes JA: An… read more
Harry
Harry
Customer Service
1,018 satisfied customers
Trying to get wifi on my kindle. I moved to a apartment
trying to get wifi on my kindle. I moved to a apartment complex that has wifi , it is village hieghts senior apts. and I cant get wifi on my kindle … read more
Harry
Harry
Customer Service
1,018 satisfied customers
I have attempted to download two books from kindle
I have attempted to download two books from kindle unlimited. the books have not downloaded yet my return books have been deleted from the list. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
473 satisfied customers
I accidently delited my kindle libruary. Only happened last
Only happened last night,l only now am trying to get it back as i have all my books on it … read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
My Nook froze open. Couldn't close it nor open it. Charged
My Nook froze open. Couldn't close it nor open it. Charged 12 hours. Now open but tring to establish WIFI connection. Clicked two sites Xfiinity (my laptop) and downloaded site i password ***** accept… read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
How can I transfer a kindle film clip to my laptop. I have a
How can I transfer a kindle film clip to my laptop … read more
Harry
Harry
Customer Service
1,018 satisfied customers
Just got my kindle. New to kindle. Charged it and cannot get
Just got my kindle. New to kindle. Charged it and cannot get the home page … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
I have lost my kindle paperwhite and want to replace it.
I have lost my kindle paperwhite and want to replace it. However, I want to recapture all my books from my old one. … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Unable to open server (yahoo) Both my phone and my kindle.
unable to open server (yahoo) JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser? Customer: Both my phone and my kindle JA: What troubleshooting have you tried? Custom… read more
Harry
Harry
Customer Service
1,018 satisfied customers
Won't accept my password when trying to set up. Kindle don't
Kindle don't know model number. Can't get into it to see. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
59 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x