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Not connecting to internet. It asks me to sign in but I

Customer Question
Not connecting to internet ...

Not connecting to internet

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

It asks me to sign in but I don't remember my Id or passwords

Submitted: 6 months ago.Category: E-Readers
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Answered in 51 minutes by:
12/25/2017
Electronics Technician: Karthik Nagarajan,
 replied 6 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Karthik Nagarajan,
 replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem.

1. Could you please tell me what is the make and model of the Ereader?

2. May I know whether your other devices like smartphone or computer are working properly with WiFi network?

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