E-Readers

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The download is complete, but remains in "the area" and is…

Customer Question
The download is complete...

The download is complete, but remains in "the gray area" and is unobtainable

Technician's Assistant: What brand and model of e-reader do you have?

Amazon kindle paperwhite

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

A couple of weeks with a couple of books

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I've tried re buying etc, but it keeps showing up as downloaded but remains unreadable

Submitted: 6 months ago.Category: E-Readers
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Answered in 3 hours by:
12/25/2017
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,596
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Category: E-Readers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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