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Related E-Readers Questions
The screen on my Kindle Fire is dark. How can I fix that?
the screen on my Kindle Fire is dark. How can I fix that? … read more
Cris
Cris
1,311 satisfied customers
Screen is stuck on the face page, doesn't allow me to swipe
screen is stuck on the face page, doesn't allow me to swipe the screen and access my library. it is fully charged … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
204 satisfied customers
As I was reading, my Kindle Paperwhite suddenly began to
As I was reading, my Kindle Paperwhite suddenly began to reboot. The line space continued to fill in until about 1/4 inch from the end. It is frozen there. I can't swipe to another page, can't turn of… read more
Randy***** CellTech
Randy***** CellTech
1,847 satisfied customers
I have Kindle Fire. The touch screen is slow and sometimes
I have Kindle Fire. The touch screen is slow and sometimes does not work … read more
Harry
Harry
Customer Service
3,034 satisfied customers
I just charged my new kindle fire hd 8 and cleaned the
I just charged my new kindle fire hd 8 and cleaned the screen with eyeglass cleaner. now it does not respond to touch. I held the on/off button for 40 seconds does not respond. comes on momentarily th… read more
Harry
Harry
Customer Service
3,034 satisfied customers
It all of a sudden stopped working after being charged for a
It all of a sudden stopped working after being charged for a few hours. When opened it just shows a screen with capital k's, D's, etc ane wil not open when swiped … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I cannot get started. I know it is fully charged. I go to
I cannot get started. I know it is fully charged. I go to swipe (unlock by swiping) and nothing happens … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,296 satisfied customers
I purchased a Kindle Paperwhite e-reader this past June 8th
I purchased a Kindle Paperwhite e-reader this past June 8th from Amazon with, supposedly, a protection plan service agreement (which I have not yet received) and now my Paperwhite will not swipe. It f… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,296 satisfied customers
It will not open when i try to swipe to unlock. Kindle
Kindle Paperwhite. Im not sure how old but at least 5 years … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,260 satisfied customers
I just got a new Kindle fire 8 and I am unable to unlock it.
Hi, I just got a new Kindle fire 8 and I am unable to unlock it. I have been trying to swipe up but it keeps turning off. … read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
I have a Samsung Nook. Yesterday, my power started acting
I have a Samsung Nook. Yesterday, my power started acting up (I had previously had nook on power-save, which somehow got turned off. I went to charge it up as I usually do. After 6+ hrs (usual charge-… read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I have an All-New Kindle Paperwhite which shipped to me on
I have an All-New Kindle Paperwhite which shipped to me on December 15, 2015. Order #(###) ###-####6205006. As of yesterday, February 12, 2016, the screen seems to be stuck on the Kindle Unlimited ad … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,233 satisfied customers
My Kindle paper white has a frozen screen. I had just loaded
My Kindle paper white has a frozen screen. I had just loaded a new book and when I hit "home" to see if it was there, the screen froze with a weird picture ,"swipe to unlock Kindle" across the bottom,… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
A niece from Sweeden recently visited and used my kindle fire hd to play games on. This w
A niece from Sweeden recently visited and used my kindle fire hd to play games on. This was about a month ago. Yesterday I was fumbling with it and it came up in some game mode, a watermelon being sli… read more
Nathan
Nathan
Bachelors of Science
24,963 satisfied customers
Kindle seems to be frozen - can "swipe to unlock" then bar
Kindle seems to be frozen - can "swipe to unlock" then bar on top appears - hit that and previous purchase comes up - try hitting error then get one of two messages - already purchased item or applica… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
Hi, I was reading and then took a break to have some dinner
Hi, I was reading and then took a break to have some dinner and when I returned to finish the chapter, the screen was frozen and I can't get it to move. What happened??… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
i think my kindle pages is fully charged. I see a screen with
i think my kindle pages is fully charged. I see a screen with the book selection of the day but I can't get the screen to give me the swipe screen to turn on and continue to read my book… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
I was charging my ereader last night and before it was fully
I was charging my ereader last night and before it was fully charged, I unplugged it and turned it on. Now it is stuck on the same page and will not turn off or turn the page, etc. At the bottom besid… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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