E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I have a Kindle on PC. Maybe a year ago, my Kindle shortcut…

Customer Question
Hi - I have...

Hi - I have a Kindle on PC. Maybe a year ago, my Kindle shortcut icon disappeared. I'm just getting around to trying to get access again, but am unable to. I'd appreciate help in getting to my Kindle app and my Kindle library.

Technician's Assistant: When could you last access your Kindle?

Very roughly, around a year ago.

Technician's Assistant: Did you try resetting through Amazon's online password ***** tool?

No - didn't know about it. How do I do that?

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Anything else you want the E-reader Expert to know before I connect you?

Not that I know of at this point, thanks.

Submitted: 6 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 47 minutes by:
12/24/2017
Electronics Technician: Aparna Indresh,
 replied 6 months ago
Aparna Indresh
Category: E-Readers
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own E-Readers Question
Electronics Technician: Aparna Indresh,
 replied 6 months ago

May I know if you are able to see the kindle by typing it in the search bar of your PC?

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Hi Aparna. Yes, when I click on Search and enter "Kindle"
Electronics Technician: Aparna Indresh,
 replied 6 months ago

Okay, When you click on it what is exactly happening?

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Aparna - aren't we talking on the phone?
Electronics Technician: Aparna Indresh,
 replied 6 months ago

Is that okay with you if i can take the remote access of your computer and check for the issue because it would be easy for me to look in to the issue and it increases our ability to resolve this issue. It is a less time consuming and less complicated because you can see what I am doing.

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Aparna - Thank you, ***** ***** will take me too long by exchanging typed messages, and I need to go now. I'll try to get back again tomorrow and re-order the phone service at that time. Thanks again, Bill
Electronics Technician: Aparna Indresh,
 replied 6 months ago

I tried to accept the request but payment got failed.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My kindle app disappeared and I can only get to my books
My kindle app disappeared and I can only get to my books through the app store. I'd like to have access right on my screen. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I don't know what I did to lose my whole library of e-books!
I don't know what I did to lose my whole library of e-books! I have over 600 e-books and am in the middle of reading one, what can I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Just got a new dell computer. I'd like to have access to my
Just got a new dell computer. I'd like to have access to my Kindle library on it. What do I need to do? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I'm unable to connect to Wi-Fi Network CenturyLink9782
I'm unable to connect to Wi-Fi Network CenturyLink9782 because I don't have the password. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,151 satisfied customers
Kindle apps on clicking reports kindle keeps stopping close
Kindle apps on clicking reports kindle keeps stopping close app. Why is wrong. Have i the wrong setting … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I understand I need to download the Kindle app to my Kindle
I understand I need to download the Kindle app to my Kindle Fire to be able to get library books. I though I had done so and I got the message "Success! Your Kindle App is on the way." But then nothin… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My Kindle library on Windows 7 disappeared after installing
My Kindle library on Windows 7 disappeared after installing Windows 10 on my PC … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have amazon prime kindle on my Verizon wifi phone. Can I
I have amazon prime kindle on my Verizon wifi phone. Can I combine that account with my kindle on my pc? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Been trying to read a kindle E book on my IPad but after 2-3
Been trying to read a kindle E book on my IPad but after 2-3 pages the page goes blank and I have to go back to library and start all over again then it rehappens again and again … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
How can I access the kindle online library on my PC? Samsung
How can I access the kindle online library on my PC? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I want to read kindle on my Surface Pro 4. Ive tried to load
I want to read kindle on my Surface Pro 4. Ive tried to load the app on my table but have been unsuccessfull. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I use Kindle for PC on my laptop. When I began a few years
Pearl, I use Kindle for PC on my laptop. When I began a few years ago, when I entered a book into a collection it was removed from the library. That meant that only unread books appeared in the librar… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Unfortunately, I unregistered my wifes Kindle library and
Unfortunately, I unregistered my wife's Kindle library and the books she had on it were deleted. Is there any way I can get them back? The email for the account [email protected] (and it said "William… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Hi, I recently purchased a Kindle Paperwhite 3G and have downloaded
Hi, I recently purchased a Kindle Paperwhite 3G and have downloaded a few books already. I have also downloaded 2 Hebrew language books onto my iPad but don't know how to download from the iPad to the… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I am unable to order books on my Kindle as Im unable to type
I am unable to order books on my Kindle as I'm unable to type any words into the the section "begin typing to search". When I press the letters on the keyboard nothing shows up in that section. Also, … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have many books on my Kindle for PC. I just brought it
I have many books on my Kindle for PC. I just brought it up and weird things happened. I got only one list of books and when I clicked on book I was reading, it said it could not be opened and to down… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have a Chinese knock-off 7" tablet (MID). It is 3G and has
I have a Chinese knock-off 7" tablet (MID). It is 3G and has 4 GB of memory. The e-book reader is Kindle. I have always had trouble downloading books, but the last book won't download at all. It gets … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I have a Kindle and have had a shortcut on my laptop to access
I have a Kindle and have had a shortcut on my laptop to access my library but my computer says I have lost the shortcut. How do I get it back?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x