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Related E-Readers Questions
Screen is stuck on the face page, doesn't allow me to swipe
screen is stuck on the face page, doesn't allow me to swipe the screen and access my library. it is fully charged … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
201 satisfied customers
New kindle paper with 3G goes to store but doesn't seem to
New kindle paper white with 3G goes to store but doesn't seem to connect. It is fully charged and signals that 3G is operational. My previous kindle paper white connects perfectly. So I suspect someth… read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I have an original kindle- the screen became broken. I
I have an original kindle- the screen became broken. I ordered a paper white kindle. I want to create my Amazon account, open new kindle and transfer books from old kindle to the new one. Can you help… read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
Mr. T. I received a Kindle for Christmas from my brother. I
Hello Mr. T. I received a Kindle for Christmas from my brother. I just loved it, but at some point it died and I returned it to Amazon and they sent me a Kindle Fire which I have been happily using ev… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I've tried the steps to recharge my paper but it won't stay
I've tried the steps to recharge my paper white but it won't stay charging. The ***** *****ght will not always stay on. It did for a full night, and a half day, but just doesn't charge. I'm lost worko… read more
Pete
Pete
Engineer
Bachelor's Degree
9,772 satisfied customers
My" Paper" Kindle is frozen! I clicked on "Store," and then
My "White Paper" Kindle is frozen! I clicked on "Store," and then tried to get back to "Home," but nothing happens, no matter what I do. The battery was about half charged, so I plugged the device int… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,223 satisfied customers
I have a paper kindle which had no power so needed charging.
I have a paper white kindle which had no power so needed charging. it was orange when charging and is now green indicating that it is fully charged. I am unable to 're start it as it says … read more
Louie
Louie
Senior Technician
Associate Degree
10,608 satisfied customers
My husband and I each have a Kindle paper, which was
My husband and I each have a Kindle paper white, which was purchased perhaps 3 years ago? We have used it quite a bit, myself maybe more than my husband, but he still enjoys having it when he has the … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
Kindle is frozen. When I hold the start button for 40
Kindle is frozen. When I hold the start button for 40 seconds it reboots, but the little white line only goes about 2/3 and then it goes to my home page. BUT the page is frozen and I cannot read? … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I needed to enter new wifi address and password and now the
I needed to enter new wifi address and password ***** now the kindle paper white is blank on the opening page. Unit is fully charged. … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I scrolled to the end of a 13 page list and the unit froze
I scrolled to the end of a 13 page list and the unit froze up. Nothing works. I had trouble getting the pages to advance, but once I did everything looked OK. Unit is fully charged. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,600 satisfied customers
I am currently in Thailand and an avid user of my Kindle..
Hi Dan... I am currently in Thailand and an avid user of my Kindle.. but it seems to have "frozen" on me. It was ok this afternoon and I received a new book also... it's fully charged... It doesn't sw… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,245 satisfied customers
I have a paper white 6th generation It doesn't hold the charge. I tried holding the
I have a paper white 6th generation It doesn't hold the charge. I tried holding the power button down for 7 seconds to restart but the light goes out after 4-5 seconds.… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,223 satisfied customers
My husband has a paper white Kindle. This morning when he
My husband has a paper white Kindle. This morning when he opened his kindle, the initial picture came on advertising a new book. The grid requesting the code numbers does not appear therefore we canno… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I am starting to start a new paper white kindle. Somehow when
I am starting to start a new paper white kindle. Somehow when it started I hit a bad button which ended up with Spanish and I can't get back that way… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
My Kindle Fire seems to be "frozen." I can see the words "kindle
My Kindle Fire seems to be "frozen." I can see the words "kindle fire" on the screen but when I try to cut it on, it cuts off almost immediately. The battery is fully charged.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
I turned on my Kindle yesterday. It started fine, and I read
I turned on my Kindle yesterday. It started fine, and I read a few pages. Then it froze up. I don't know how to get it started again. Is there a reset button?? The battery was fully charged. Thanks, X… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
my kindle has lost its picture. can not read anything on it.
my kindle has lost its picture. can not read anything on it. i was reading it in my car and layed it on the seat nest to me and i knocked it onto the floor of the car. picked it up to start reading ag… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

Master Technician

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DoD master electronics technician

Mike

Mike

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6+ years support, troubleshooting, repair, and programming experience.

Steve G.

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Vice President of an Electronics Repair Company

Dr. Fix-It

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... its a whole library in your hands.

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Kriptokrit

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Andy

Andy

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Rod

Rod

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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