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I can't seem to connect to the wi-fi here, yes, yes, i'm…

Customer Question
I can't seem to...

I can't seem to connect to the wi-fi here

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I'm slightly disabled, but thats not the problem

Submitted: 7 months ago.Category: E-Readers
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Answered in 4 hours by:
12/23/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 20,374
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Engineer replied 7 months ago

Is it a home wifi network or a public wifi network that you are trying to connect to?

What is the make and model number of your device?

Are you setting up the device for the first time, or has it been connected to wifi ok previously?

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Customer reply replied 7 months ago
i live in a rehab facility, i've had computer access in my room for a long time, i just bought a kindle oasis and am trying to access the many books i have bought from kindle books online.
Electronics Technician: Pete, Engineer replied 7 months ago

Does your computer connect wirelessly or via a wire?

What happens when you try to connect the Kindle to wifi - do you get an error message?

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Customer reply replied 7 months ago
ok
Electronics Technician: Pete, Engineer replied 7 months ago

You can ignore any automated offers that may pop up - they are sent automatically by the site.

    Does your computer connect wirelessly or via a wire?What happens when you try to connect the Kindle to wifi - do you get an error message?
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Electronics Technician: Pete, Engineer replied 6 months ago
  1. Does your computer connect wirelessly or via a wire?
  2. What happens when you try to connect the Kindle to wifi - do you get an error message?
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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