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Cannot download my latest book. A month ago

Customer Question
Cannot download my latest...

Cannot download my latest book

Technician's Assistant: When did this downloading issue start with your e-reader?

A month ago

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No

Submitted: 6 months ago.Category: E-Readers
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Answered in 5 minutes by:
12/23/2017
Electronics Technician: MD.SADIQUE, Engineer replied 6 months ago
MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3,659
Experience: Electronics engineer,2yrs+exp as circuit analyst.
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Electronics Technician: MD.SADIQUE, Engineer replied 6 months ago

What is the model of your Kindle?

for e.g. Paperwhite, fire etc.

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Customer reply replied 6 months ago
kindle 2
Electronics Technician: MD.SADIQUE, Engineer replied 6 months ago

What is the age of your Kindle?

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Electronics Technician: MD.SADIQUE, Engineer replied 6 months ago

Are you sure its the Kindle second generation with a 6'' e-ink display, five-way controller, and QWERTY keyboard?

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