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I purchased used, I de-registered previous owner but am
I purchased used, I de-registered previous owner but am unable to get it to connect to wiFi to register as my own … read more
Harry
Harry
Customer Service
2,909 satisfied customers
Sally Goodchild here. I've had my Kindle for about 3 years
I've had my Kindle for about 3 years and love it and mostly I buy the books that you send around by email on spepcial price deals. However, sometimes I want a specific book and I find that about a month ago, I can no longer connect by internet using my kindle itself. I get a message which states "internet connection not available at this time". I've tried de-registering and then re-registering again, but so far no luck. Any ideas? … read more
Harry
Harry
Customer Service
2,909 satisfied customers
I've updated my Kindle 2 (B002) to latest software but it
I've updated my Kindle 2 (B002) to latest software but it still won't connect to the store or register. … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
When I go to the kindle store, I get a message that says The
When I go to the kindle store, I get a message that says The Kindle Store is currently unavailable. Please try again later. This has been going on for weeks. Is there a problem with my kindle? Or is i… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have not been able to download the Kindle Software Update.
I have not been able to download the Kindle Software Update. Perhaps I was not correctly connected to my home wireless network. Is it too late to download this software? … read more
RandyNetwork Tech
RandyNetwork Tech
1,757 satisfied customers
I have an old Kindle that I cannot get to update as per your
I have an old Kindle that I cannot get to update as per your request. I am connected to WiFi at least I think so and it will not update. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
My kindle is showing bars that tell me it's connected to
My kindle is showing bars that tell me it's connected to wifi but then it tells me it's not able to connect. I've tried resetting and restarting but still no change. I'm wanting to download some books… read more
RichieMe
RichieMe
High School or GED
277 satisfied customers
I have a Kindle DX. The battery was bad for a time and would
I have a Kindle DX. The battery was bad for a long time and would not work. I just replaced the battery, that was bulging, and now it charges and turns on. I tried to sync it and it says " Your Kindle… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I do not have easy access to wi-fi living in rural wales. I
I do not have easy access to wi-fi living in rural wales. I use a dongle for my stand alone computer living too far from exchange for a bt line to work. Can I download kindle books to my stand alone a… read more
Simit
Simit
Bachelor's Degree
2,001 satisfied customers
Compare the Kindle with keyboard & 3G with the regular Kindle
Compare the Kindle with keyboard & 3G with the regular Kindle with WiFi. I am elderly, I don't have WiFi but can buy it.… read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
this is my second Kindle and I still have the same problems.
this is my second Kindle and I still have the same problems. I have wifi in my home but I am unable to download any books to my kindle. I have gone through all of the reccomended applications to get t… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
The Kindle DX I ordered for my husband for Christmas is coming
The Kindle DX I ordered for my husband for Christmas is coming today. He's been ill so I am going to wrap it and have him open it right away. He has horrible eyesight and hasn't been able to read for … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
Hi, I havent used my kindle in almost 6 mos. I turned it on
Hi, I haven't used my kindle in almost 6 mos. I turned it on after charging it for a day and yes it came on but would not let me in. I could not connect to wi, I could not go to the store. Nothing was… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
Hi, I am trying to decide which Kindle to purchase. I want
Hi, I am trying to decide which Kindle to purchase. I want it for reading books, only. If I buy the Kindle3 with wifi and 3G is that over kill? And If I do buy that selection can I use the wireless ro… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I cant get my kindle to download books...ive called amazon,
I can't get my kindle to download books...ive called amazon, no luck. My other kindle works fine....any ideas?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
My Kindle keeps shutting itself off. I tried recharging it
My Kindle keeps shutting itself off. I tried recharging it thinking maybe the battery was low, but after it was fully charged, it still turned itself off. What could be wrong? Please help.… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
good morning! i have 2 kindles and would like to clear the
good morning! i have 2 kindles and would like to clear the contents from one of them so my grandaughter can use it. how do i do that?… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
I just got my Kindle yesterday; I charged it today and it appears
I just got my Kindle yesterday; I charged it today and it appears fully-charged (the green light is on). My problem is I cannot seem to access any Wi-Fi Networks. There is one where I work, and I took… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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