E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I am a software developer. I have developed an app on the…

Customer Question
I am a software...

I am a software developer. I have developed an app on the Kindle that needs to send a text image to the cell phones of all major carriers and I am having a problem with Verizon. When I use the prescribed Verizon email with the specified size restrictions, it still doesn't work. Any suggestions?

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

The Kindle is fine and the system image texts works with all the other carriers.

Submitted: 4 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Customer reply replied 4 months ago
Using Amazon simple email service
Customer reply replied 4 months ago
BTW, Using Amazon simple email.
Answered in 2 days by:
12/25/2017
Electronics Technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: E-Readers
Satisfied Customers: 1,362
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What do you mean by a "text image"? Do you actually mean a text message via SMS?
Ask Your Own E-Readers Question
Customer reply replied 4 months ago
the app on the Kindle sends a "screen shot" of it's content to end users. This works with AT&T, Sprint et al, but for some reason not Verizon. We were able to send the screen image to a Verizon cell phone from a laptop, just not the Kindle or Amazon Simple email service. This begs the question if Verizon, does Verizon have an issue with the Kindle or the Amazon simple email service.
Electronics Technician: bbao, IT Consultant replied 4 months ago

> the app on the Kindle sends a "screen shot" of it's content to end users.

Sorry, you haven't clearly answered my question. Technically, I need to know what protocol you use to send a screenshot from a device to end users. I list a few options below, please choose or add the one missed in my list.

1. text message via SMS.

2. multimedia message via MMS

3. email via SMTP

4. notification services of iOS, Android or Windows Mobile.

5. something else.

Please clarify. Thanks.

Ask Your Own E-Readers Question
Customer reply replied 4 months ago
Using Android with SMTP with picture attachment. We've reduced the size of the pic to 30k all to no avail.
Electronics Technician: bbao, IT Consultant replied 4 months ago
If it is vis email over SMTP then technically it has nothing to carriers. It is purely a TCP layer (aka Transport Layer in ISO model) connection, while all carriers related things are at Netwrk Interface Layer (aka Data-Link Layer in ISO model), EXCEPT the TCP packet size does not well match TCP Window Size or MTU size on the target networking (caerrier's network).Did you explicitly control IP packet size from the source, at API or programming level?
Ask Your Own E-Readers Question
Customer reply replied 4 months ago
No, this is simply an email.
Electronics Technician: bbao, IT Consultant replied 4 months ago

YES, as I said, it should not be related to carriers.

Anyway, can you please show me an example of this email?

Moreover, as the issue persists, it is necessary to sniff on the network to get low-level feedback from the target, this will tells how your email packets are rejected by the other end and reveal the reason accordingly.

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
If you can give me a valid phone # & email, I will configure an email to be sent to you and maybe we'll find out where it is failing. I appreciate your cooperation, the entire system is complete and waiting for resolution to this problem we're having with Verizon.
Electronics Technician: bbao, IT Consultant replied 3 months ago

Exchange phone number and email address belongs to Premium Services of this site and it needs extra charge. I would recommend you to request remote assistance service so we can not only exchange contact info but also work on a shared screen while speaking over the phone. You can send test messages to me and I can help analyse the code directly on your screen. This services requires $39 USD on top of this Q&A page. If you agree, I can send you the offer now. Thanks.

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
I am the designer, creator not the developer. I can put you in contact with my developer who has an excellent skill set. Hopefully, between you and Jon we can fix this thing and move on. I don't mind paying the extra fee as long as I know that the issue will be resolved. Should be a simple thing, works with all the other carriers except Verizon. Tell me what I need to do to get you and Jon working on this.
Electronics Technician: bbao, IT Consultant replied 3 months ago

Because any direct interaction between the expert and customer belongs premium services, so I would like offer you the service for researching and troubleshooting on this issue, including email communication with John or other developers as required. If you agree, I will send the offer.

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
I agree but I don't want to sign a blank check. I need a budget, how much will this cost.
Electronics Technician: bbao, IT Consultant replied 3 months ago

Hello There.

FYI - The site was down for some reasons and it has been online again for a while. Please continue on this question and my offer. Thanks.

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
There is nothing to continue, just answer my previous question.
Electronics Technician: bbao, IT Consultant replied 3 months ago

> Should be a simple thing, works with all the other carriers except Verizon.

A packet analyser is required to be installed on a gateway computer sitting between your Kindle app and cell phones on Verizon and other known-good carriers. thus two way traffic can be collected and reviewed for comparing the difference between Verizon and other carriers, then reason can be figured out.

> Tell me what I need to do to get you and Jon working on this.

Please approve the my offer then we can work on a remote computer to sett up the above packet analysing environment as required.

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
I'm OK with $60 but not any more.
My developers name is***** you want his phone # & Email? Does he contact you? How does this work?
Electronics Technician: bbao, IT Consultant replied 3 months ago

Okay, please kindly accept my offer then I will send a connection link for Jon's Windows computer. Once the link is clicked from the Windows computer, a remote session to the computer will start. Thanks.

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
i need to check on his availabilty
Electronics Technician: bbao, IT Consultant replied 3 months ago

Sure. Please first accept the offer, then we can start communicating in any interactive way including remote session, phone call, email etc. Thanks.

Ask Your Own E-Readers Question
Was this answer helpful?
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: E-Readers
Satisfied Customers: 1,362
1,362 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
The kindle will not charge up. Haven't used it for about a
Haven't used it for about a week but it was on the charger. The last time I used it and charged it up it took about 24hours to charge and I thought that was way too long but just let it go. Went to use it today and no charge. Tried different outlets in the house and nothing … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,663 satisfied customers
I need to get a bookle of directions how to use KINDLE
i need to get a bookle of directions how to use KINDLE pAPERWHITE. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
How can I get my tablet open if I what I thought was my
How can I get my tablet open if I what I thought was my password *****'t work? … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
I just bought a book on kindle and wanted to open in my
i just bought a book on kindle and wanted to open in my computer … read more
Cris
Cris
60 satisfied customers
Used to have no trouble reading my NOOK at home with my Wi
Used to have no trouble reading my NOOK at home with my Wi Fi. Now it says it cab't connect and show my connection locked - help, I'm desperate! … read more
Harry
Harry
1,427 satisfied customers
I am trying to get on to my kindle after two or three years,
I am trying to get on to my kindle after two or three years, and I cannot remember my password. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
My charger doesn't seem to be working. Do I need a new
my charger doesn't seem to be working. Do I need a new charger? or do I need a new cable?' … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Kindle is fully charged but will open up( switch on)
My Kindle is fully charged but will open up( switch on) … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Unable to power up. We keep it plugged in most of the time.
we keep it plugged in most of the time. it had been on the charger overnight when we tried to power up with it still plugged in. … read more
Harry
Harry
1,427 satisfied customers
I have been advised that a problem exists with my credit
Hi I have been advised that a problem exists with my credit Card. … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I am trying to fix my aunt's Kindle. The screen comes up and
I am trying to fix my aunt's Kindle. The screen comes up and shows fully charged but nothing happens when I try to unlock it. When I try to shut it down I get a box that says Power off Do you want to … read more
RandyNetwork Tech
RandyNetwork Tech
1,753 satisfied customers
Order the Double Wager not received - charges made to my
Order the Double Wager not received - charges made to my visa card - where is item - says it has been sent … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
520 satisfied customers
Kindle Fire 7: When tablet is on and wireless is on, it
Kindle Fire 7: When tablet is on and wireless is on, it doodly-beeps about every 2 seconds. Drives wife crazy. … read more
Harry
Harry
1,427 satisfied customers
I am registering a new kindle for my husband. We currently
I am registering a new kindle for my husband. We currently have two kindles on our account. Tom's old kindle and Tom's second kindle (mine).When we opened the home screen on the new kindle we got all … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I GOT A PROBLEM WITH MY KINDLE ACCOUNT. i TRIED TO BUY A NEW
i GOT A PROBLEM WITH MY KINDLE ACCOUNT. i TRIED TO BUY A NEW BOOK AND THE SYSTEM SAID THERE WAS A PROBLEM WITH ME. i NEEDED MY id - PASSWORD ***** CODE. i HAVEN'T THE SLIGHTING IDEAD WHAT THEY ARE … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Can I delete books I've read? How? Good question -an old
Haven't tried anything. Probably have about 20-30 books I've read. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I have just purchased a kindle paperwhite in New Zealand.
I have just purchased a kindle paperwhite in New Zealand. When I proceed to buy a book once having done all my registration requirements, the payment is through an Australian Kindle supplier. I want t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
My amazon kindle gets a wifi signal but will not recognize
Second opinion] My amazon kindle gets a wifi signal but will not recognize it in the bookstore.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x