E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I've just purchased an Amazon Kindle and I can't get

Customer Question
I've just purchased an...

I've just purchased an Amazon Kindle and I can't get connected to my Wifi. I used what i thought was the password ***** my old kindle but it is not accepted. I am connected to Optus but not broadband.

Technician's Assistant: Does your network appear in the Wi-Fi list on your Kindle?

What appears is Optus_5B76DB.

Technician's Assistant: The E-Reader Specialist will be able to walk you through that. Are other devices (computer, phone, etc.) connecting to the router?

Yes

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Yes. My old Kindle has 'died' I've had it for years. Does it involve a battery and if so can it replaced.

Submitted: 6 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 3 hours by:
12/22/2017
Electronics Technician: Eric, Technician replied 6 months ago
Eric
Eric, Technician
Category: E-Readers
Satisfied Customers: 5,186
Experience: I am an Android App Developer with a strong knowledge of Personal Electronic Devices.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • Please keep this browser open. If you close it, open your email to find links back to this question.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own E-Readers Question
Electronics Technician: Eric, Technician replied 6 months ago

Good morning,

After you read my initial response to you above(please do!), reply and let me know if you are connected to WiFi on any of your computers in the house?

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Am connected to WiFi on my desk computer.
Electronics Technician: Eric, Technician replied 6 months ago

Ok, great! Which version of Windows is on the computer?

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
No thank you.
Electronics Technician: Eric, Technician replied 6 months ago

No thank you, what? I can give you the instructions to verify what your wifi password ***** I just need to know what version of Windows is on the computer in your home that IS connected to wifi.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have a Kindle. Last week I had to purchase a New Wi-Fi
I have a Kindle. Last week I had to purchase a New Wi-Fi router and now I can't get my Kindle to accept the password ***** put on the new router. Can yu help me set up my Kindle so I can purchase book… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My Kindle died when I was doing the mandatory upgrade a
My Kindle died when I was doing the mandatory upgrade a couple of months ago. I decided to get a new Kindle rather than try to fix it. As a result, a friend offed to sell me hers. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I had an original kindle and the battery died. bought a new
I had an original kindle and the battery died. bought a new one today but can't remember my original sign in or password. It has been years … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I've updated my Kindle 2 (B002) to latest software but it
I've updated my Kindle 2 (B002) to latest software but it still won't connect to the store or register. … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
I haven't used my kindle for a year or two. Can't remember
I haven't used my kindle for a year or two. Can't remember password. How can I res Store? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My Kindle, attached is not picking up my wi-fi for the last
HI, My name is annie. My Kindle, attached is not picking up my wi-fi for the last 2 days, so I can't buy any new books. My wi fi is working because I can work on my computer. I've reset my password **… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My kindle informs me that i dont have sufficient wifi also i
my kindle informs me that i dont have sufficient wifi also i dont remember my password … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My kindle is unable to connect to my new wi-fi network, I
my kindle is unable to connect to my new wi-fi network … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Purchased a Kindle yesterday and now need to provide network
Purchased a Kindle yesterday and now need to provide network name and password. Cannot find the password ***** my wi-fi plus there are 2 options for OPTUS network, which I am on and don't know which o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't connect my wifi as i've forgotten the password - how
Hi - I can't connect my wifi as i've forgotten the password ***** how do I reset my wifi password? … read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I do not know the password for Wi-Fi, I just received a
I just received a Paper White Kindle reader this morning; it is a 1915 model … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I am trying to transfer books from my old dead Kindle to the
I am trying to transfer books from my old dead Kindle to the new Kindle I have just bought but I can't get to register with Amazon as a first step. I have now changed the password ***** still can 't p… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Good afternoon, I recently purchased an Amazon Kindle e-reader,
Good afternoon, I recently purchased an Amazon Kindle e-reader, also a couple of e-books online. I'm on a Vodafone Broadband & WiFi plan. I have two questions- 1) How do I get my e-reader to recognize… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
we have a Kindle which is about 1 year old, we lost the operations
we have a Kindle which is about 1 year old, we lost the operations manual that comes with the kindle and also forgot the password. How do we go about getting a new manual and setting a new password?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I lost wi-fi connection (dont know how) and now have difficulty
I lost wi-fi connection (don't know how) and now have difficulty in reconnecting. The problem seems to be my password. I altered the password XXXXX requested (Amazon) and still failed to proceed. Emai… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I purchased an Amazon Kindle but have been unable to connect
I purchased an Amazon Kindle but have been unable to connect it. I use Windows 7, my router was purchased in Dec. 2008 & is a Linksys 6 Broadband Router Model #WRT54G2 V1. According to the instruction… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I cant get my kindle to download books...ive called amazon,
I can't get my kindle to download books...ive called amazon, no luck. My other kindle works fine....any ideas?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I am trying to use an Amazon Kindle. The device recognizes
I am trying to use an Amazon Kindle. The device recognizes my linksys router connection: Wireless-G Broadband router; Model WRT54G2 as a WiFi network. It then says "Enter password XXXXX linksys:" When… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x