E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I am able to download a book i ordered on my smart phone but…

Customer Question
I am able to...

I am able to download a book i ordered on my smart phone but cannot figure out how to see the book on my laptop. Can you help, please?

Technician's Assistant: When did this downloading issue start with your e-reader?

I was reading the book from the beginning on my smartphone, but would like to read it on my laptop as well

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No i have not , but my lap top works fine in every other instance

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No ty

Submitted: 6 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 11 hours by:
12/22/2017
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,608
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own E-Readers Question
Customer reply replied 6 months ago
Please do NOT call me!!!!!!
Electronics Technician: Harry, Customer Service replied 6 months ago

Is this for Amazon?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I am not paying for help!! Give me a telephone number!! It's
I am not paying for help!! Give me a telephone number!! … read more
Harry
Harry
Customer Service
2,608 satisfied customers
I have recently been connected to the NBN. All's well in
I have recently been connected to the NBN. All's well in every respect except I cannot download onto 'Margaret's kindle' a book I wish to buy. I have paid for the book and it has not appeared in my li… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
How do I add an additional iphone to my kindle fire reads?
how do I add an additional iphone to my kindle fire reads? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I purchased M.Novenson's Christ Among the Messiahs it is in
I purchased M.Novenson's Christ Among the Messiahs it is in my library on my lap top (this device) but it will not down load!!!!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I can buy and order books on my Kindle, but not on my other
I can buy and order books on my Kindle, but not on my other devices - lap top, iPhone, iPad. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have a new lap top and do not have my Kindle on it. How do
I have a new lap top and do not have my Kindle on it. How do I put Kindle on it with my present books, etc.. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
My first Kindle Fire was given to me Christmas 2014! I️ used
My first Kindle Fire was given to me Christmas 2014 ! I️ used it constantly! Loved It bought books , loved it ! In May 2017 , it quit ! I️ have not been able to start it ! I️ have a second one and a t… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My old Kindle is dying...I need to get a new one but will
My old Kindle is dying...I need to get a new one but will the books I have both saved and haven't read be transferred from one device to the other? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Kindle will not open any book in my pc reader library, ASUS
Kindle will not open any book in my pc reader library … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Using my laptop. Ordered a nook book. Now how do I read it
using my laptop. Ordered a nook book. Now how do I read it with my lap top. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My Nook is a few years old, barely used. I download books
My Nook is a few years old, barely used. I download books [I'm a Courier, listen to books while driving. how can I listen to them and stop and start on demand? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I just got a new laptop and cannot get adobe digital to
I just got a new laptop and cannot get adobe digital to download books to KOBO. Does not seem to recognize KOBO when I go to "copy to" … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have "misplaced" the kindle book I was reading and can't
Hi, I have "misplaced" the kindle book I was reading and can't figure out how to find it. I am basically a kidle "pre-schooler" so family either ignores me or fixes things for me. I want to do this by… read more
Cris
Cris
60 satisfied customers
i just bought an ebook called "business for the common good,
i just bought an ebook called "business for the common good, a christian vision in the marketplace" and it is only letting me read a sample. i need the full book for a class though that starts next we… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have purchased 13 kindle DO1100 for use in Namibia in SW
I have purchased 13 kindle DO1100 for use in Namibia in SW Africa. I need to know how I can best order books for these kindles. How can I determine whether a book can be transfered to more than one ki… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I get my Kindle books- 3 places- the kindle fire-cell phone
Hi! I get my Kindle books- 3 places- the kindle fire-cell phone & lap top- I had trouble with my lap top & when it came back my Kindle books were gone- Help! I miss them on my lap top- it has a bigger… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
I would like to have wi fi access. I am away on holiday in
I would like to have wi fi access. I am away on holiday in France. I bought my kindle in UK. I would like to download some audio books which I have paid for already. I am able to get wi fi access on b… read more
ITTechChris
ITTechChris
IT Technician
152 satisfied customers
I have a software update -version 1.5- available but can not
I have a software update -version 1.5- available but can not determine how to download it. One option is a wi-fi hotspot at your local B&N (60 miles away for me / 120 round trip). I have the more cost… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x