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Iam 76 yrs old,and iam trying to get my kindle,to start,,it…

Customer Question
Hi iam 76 yrs...

Hi iam 76 yrs old,and iam trying to get my kindle,to start,,it wont,this is my second kindle,, i held the button,,long time,,also how do i clean out the storage,thank you

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Well it was fine this am,,i tried this evening,,held the buttton,,and nothing

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No thats it

Submitted: 7 months ago.Category: E-Readers
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Answered in 8 minutes by:
12/22/2017
Electronics Technician: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,202
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 7 months ago

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

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Customer reply replied 7 months ago
i had the kindle plugged in all the time,,held the buttom,,till now,,nothing happened,is it bad to keep it plugged in all the time
Customer reply replied 7 months ago
no this is costing enough
Electronics Technician: Josh, Technician replied 7 months ago

No, you can keep it plugged in without any issues.

Is it working now or still an issue?

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Customer reply replied 7 months ago
not working
Electronics Technician: Josh, Technician replied 7 months ago

What is showing up on the screen?

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Customer reply replied 7 months ago
screen isblack
Customer reply replied 7 months ago
still nothing here,,,
Electronics Technician: Josh, Technician replied 7 months ago

Did you hold down the power button for 45 seconds without releasing?

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Customer reply replied 7 months ago
i held it for 1 minute
Electronics Technician: Josh, Technician replied 7 months ago

How old is the Kindle?

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Customer reply replied 7 months ago
still black screen do these batterys die
Customer reply replied 7 months ago
almost 2yrs old
Electronics Technician: Josh, Technician replied 7 months ago

They can die but usually this is an internal failure.

If the above steps did not work then there is a hardware issue with your Kindle.

Since you are outside of the warranty period (1 year warranty) Kindle will probably not issue a replacement but they normally give great discounts for a current Amazon customer to upgrade to the Kindle Fire.

In SOME cases they will grant the 1year warranty for a customer and give you a replacement. That is completely up to Amazon and is on a case to case basis that I have no control over.

Please call Amazon here ---> 1-***-***-****

Let them know that your Kindle has hardware issues and you need a replacement

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

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Customer reply replied 7 months ago
thanks josh,,, i guess its me getting a new one,, merry christmas,,
Electronics Technician: Josh, Technician replied 7 months ago

Merry Christmas to you too!

Please use the star rating at the top to rate our session as 5 stars and press Submit

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