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I have a problem with my kindle touch, i cannot buy books it…

Customer Question
Hi my name is...

Hi my name is ***** ***** have a problem with my kindle touch , i cannot buy books it is telling me that i don't have a valiad credit card for my amazon account. i have been into my amazon account and have up dated my card details but i am still getting the same response from my kindle can you please tell me what i need to do as i am not tech savvy thanks

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Only just started, updated my card details and re started the kindle

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Not that i can think of

Submitted: 8 months ago.Category: E-Readers
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
12/22/2017
Electronics Technician: Harry, Customer Service replied 8 months ago
Harry
Harry, Customer Service
Category: E-Readers
Satisfied Customers: 2,838
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Category: E-Readers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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