E-Readers

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I have not used my e reader in a while, it always worked
hi. I have not used my e reader in a while, it always worked beautifully. now I can't buy my selected book. On the website I have been attempting to rectify things and now I am completely confused. I … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I have an old Kindle - not sure how many years I have had it
I have an old Kindle - not sure how many years I have had it but probably 6.5years. It has not played up until recently but has been getting slower and slower and I have had to recharge the battery mo… read more
Richard
Richard
Customer Service
IT Manager, Consultant
49,328 satisfied customers
I can't load books despite the fact that my paperwhite only
I can't load books despite the fact that my paperwhite only has 265 ibooks loaded. … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I am still receiving book promos, but, I just tried to
I am still receiving book promos, but, I just tried to chargte a book to my kindle & for some reason it didn't like my new emails address with is … read more
Harry
Harry
2,295 satisfied customers
My credit card got compromized so the bank canceled it and
my credit card got compromized so the bank canceled it and issued me a new one. I'm trying to pay the bad charges and order some new books on my kindle paper white and I can't seem to get any thing to… read more
Richard
Richard
Customer Service
IT Manager, Consultant
49,328 satisfied customers
When trying to buy a book from my kindle, the last window
when trying to buy a book from my kindle, the last window displays the credit card correctly, but displays "cancel" and "update".If I hit update, it just repeats showing the same window. The only way … read more
Josh
Josh
It Support Specialist
Associate Degree
754 satisfied customers
I have had my Kindle for years, never had a problem ordering
I have had my Kindle for years, never had a problem ordering books. Today I'm told that I "do not have a valid credit card". I've done everything I can to find out what is going on to no avail. I seem… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,613 satisfied customers
I was recently given an apple i-pad and connected it to my
I was recently given an apple i-pad and connected it to my kindle account (previously accessed using a nexus pad). The reader works fine, syncs with my nexus and phone, but won't let me order books: I… read more
Richard
Richard
Customer Service
IT Manager, Consultant
49,328 satisfied customers
Kindle won't start. I charged it, the light os on and I have
kindle won't start. I charged it, the green light os on and I have a picture of a book, but when I swipe the bottom . It won't go to the last page I was reading. Please help! … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,236 satisfied customers
You d, should have valid processing, indle CE0700EAC, I am
you d JA: What's the make/model of your device? How old is it? Customer: should have valid processing JA: How long has this been going on? What troubleshooting have you tried? Customer: indle CE0700EA… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
I'm having a problem with buying books, the Kindle won't
I'm having a problem with buying books, the Kindle won't accept my request. It says there is a problem with the bank account but I can't figure out what? … read more
Richard
Richard
Customer Service
IT Manager, Consultant
49,328 satisfied customers
I can't order on my Kindle, keeps saying application failed,
I can't order on my Kindle, keeps saying application failed, try again. Turned it off, recharged, nothing works. … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
1,826 satisfied customers
I have a Whitepaper which was given to me for Christmas
I have a Whitepaper which was given to me for Christmas 2012. Do you need the serial number, etc. 1 The problem is it is now very slow. 2 It seems to be saving two or three copies of some of the books… read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
I order books on kindle using my credit card It expired 9-15
I order books on kindle using my credit card It expired 9-15 but I have a new one that expires 5-18, same number. Can't download books because it says card expired and won't accept new ccard. Help… read more
Richard
Richard
Customer Service
IT Manager, Consultant
49,328 satisfied customers
i had a accident with my kindle it fell and hit the power
i had a accident with my kindle it fell and hit the power plug and pushed the connection in and the power cord will not make a connection i need to know where i can send it to have repairs made i also… read more
Nathan
Nathan
Bachelors of Science
25,006 satisfied customers
I have a 3rd generation kindle 2010 - I Love it! But most
I have a 3rd generation kindle 2010 - I Love it! But most of the screen is blanked out with light stripes going vertical down the screen almost to the bottom of screen. I have no idea what happened. F… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
MY KINDLE READER WILL NOT TURN ON OR OFF. IT STILL HAS 1/2
MY KINDLE READER WILL NOT TURN ON OR OFF. IT STILL HAS 1/2 CHARGE LEFT. I JUST PURCHASED IT IN FEB THIS YEAR. I KEEP PUSHING THE LITTLE BUTTON ON THE BOTTOM TO TURN ON. ONCE I DO TURN IT ON ,I CAN'T G… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
I m having a problem with 2 of my kindles. The screen on one
I m having a problem with 2 of my kindles. The screen on one is black with white lines at the top so that I can't get all of the menu. The other is blacked out at the bottom left with white lines on i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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