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Recently my husband was given a kindle that was previously
Recently my husband was given a kindle that was previously owned by a family member. I have been trying to set it up but have been unable to do so. I set up an Amazon account and that is fine and it i… read more
Aparna Indresh
Aparna Indresh
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I have a Kindle. It has frozen on a page of a book I am
My name is Linda **** and I have a Kindle. It has frozen on a page of a book I am reading and it won't turn pages or even turn off. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,927 satisfied customers
Can't remember registration details of my old Kindle
Can't remember registration details of my old Kindle Keyboard 3G device which now has an unreadable screen. Have purchased new Kindle paperwhite 3 WiFi and want to register it to keep history of books… read more
Pete
Pete
Engineer
Bachelor's Degree
9,783 satisfied customers
Suddenly I cannot switch my kindle on, I think the switch is
Suddenly I cannot switch my kindle on, I think the switch is broken … read more
Anthony_Infotech
Anthony_Infotech
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Vocational, Technical or Trade Scho
16,250 satisfied customers
My kindle won't let me update my payment options. I've tried
My kindle won't let me update my payment options. I've tried to do it on the iPad but can't get back into the kindle to order and pay for my book. Driving me bonkers. Thanks … read more
Md. Sadique
Md. Sadique
self employed
Diploma in applied electronics
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My Kindle screen saver, a drawing of a writer, won´t go
my Kindle screen saver, a drawing of a writer, won´t go away, except for a small gap at the buttom... so there is no way I can access to the menu … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
I have an old kindle and can no longer remember the pass
I have an old kindle and can no longer remember the pass word … read more
Richard
Richard
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IT Manager, Consultant
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When I tap on the shopping cart it says the kindle store is
Hello. When I tap on the shopping cart it says the kindle store is unavailable. I have 2 bars showing on the wifi. I have tried several times hence why I am contacting you. Thanks Jo … read more
Nathan
Nathan
Bachelors of Science
24,953 satisfied customers
It is neither charging or re-starting? Model No: D00901 FCC
It has completely stopped charging and will not re-boot itself. have followed disconnecting cable/USB from unit/adaptor/main power and re-connecting etc. … read more
Randy***** CellTech
Randy***** CellTech
1,846 satisfied customers
My kindle will not turn on the screen flashes showing
hi my kindle will not turn on the screen flashes showing different pictures but will not open so I can read.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Two of my kindles have faded and I have held the switch on
Two of my kindles have faded and I have held the switch on button for 15 or more seconds and with no results thanking you. Lesley Radford.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
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Last night after I ordered a new book and I was advised that
Last night after I ordered a new book and I was advised that it was delivered to my kindle, my kindle went black and although it is fully charged it dose't start. the window is more than half black an… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I dropped my ereader with keyboard and 3 g. The display wont
I dropped my ereader with keyboard and 3 g. The display won't work, I only see1/10 of the screen when I put it on.I do not want a heavy device, as in fire. Do any of the keyboards with 3g have their o… read more
Daniel
Daniel
Bachelor's Degree
4,024 satisfied customers
A few years ago I received a Kindle from a friend. A message
A few years ago I received a Kindle from a friend. A message now on the screen is Your Battery is Empty. A que to connect it to a power source appears. Another message says it takes up to 30 minutes t… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I just ordered a charger for my Kindle and received the wrong
I just ordered a charger for my Kindle and received the wrong type. My model number is XXXXX FCC ID: XSX-1013 or D00901, FC ID X7N-0610. How can I order the correct charger ASAP?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
I cant switch my kindle on - slide release does not work -
I can't switch my kindle on - slide release does not work - so I have the home page and there is a white triangle in right hand bottom of screen - it is fully charged - is there a reset button?… read more
PramitP
PramitP
Self-Employed
Diploma
929 satisfied customers
I was riding my bike this a.m., on Old Orchard Street in Plano,
I was riding my bike this a.m., on Old Orchard Street in Plano, TX. I picked up a Kindle in the street. It had not been run over. How can I find the owner? The Kindle has an ID X7N-0610 and then, IC89… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have received an email advising me of a sofware upgrade for
I have received an email advising me of a sofware upgrade for my kindle . However my "Panda" protection software has classified this as "Phishing" . Is this a genuine upgrade from Amazon ?… read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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