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My kindle has lost 3g connection. Cannot use my books cant…

Customer Question
My kindle has lost...

My kindle has lost 3g connection

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

Cannot use my books cant reach them

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

I am connected to the comp ok

Submitted: 6 months ago.Category: E-Readers
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Answered in 5 minutes by:
12/21/2017
Electronics Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,939
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 6 months ago
i have done that
Electronics Technician: Josh, Technician replied 6 months ago

And what was the result?

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Customer reply replied 6 months ago
same as before its restarting again now
Customer reply replied 6 months ago
press home and nothing happens
Electronics Technician: Josh, Technician replied 6 months ago
What is the error message that you see?
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Customer reply replied 6 months ago
no error message just kindle users guide and all the books not in each series
Customer reply replied 6 months ago
just got into set up mode
Customer reply replied 6 months ago
back to same, cant find my series of books by each author
Electronics Technician: Josh, Technician replied 6 months ago

Is the Kindle registered to your account still?

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Customer reply replied 6 months ago
williams 2 nd kindle william francis tiller*****gooburrum qld 4670 aust
Electronics Technician: Josh, Technician replied 6 months ago

Which model Kindle is it?

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Customer reply replied 6 months ago
paperwhite
Electronics Technician: Josh, Technician replied 6 months ago

Have you tried a factory reset?

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Customer reply replied 6 months ago
how do you do a factory reset
Electronics Technician: Josh, Technician replied 6 months ago

Go back to Home screen > choose Settings > press Reset Devices.

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Customer reply replied 6 months ago
all my books are in the cloud how do i get them back
Electronics Technician: Josh, Technician replied 6 months ago

Register the Kindle back to your account

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