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I am trying to connect my kindle fire to the internet. I
I am trying to connect my kindle fire to the internet. I have an AT&T network box and my kindle does not recognize it. It says it is authenticating, but that is it. I have waited about 20 minutes and … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,910 satisfied customers
Was reading and Kindle shut down have it on charger and it
Was reading and Kindle shut down have it on charger and it keeps tring to come back on, will read kindle fire in gray and will flash kindle fire in white and yellow then shuts down again … read more
Nathan
Nathan
Bachelors of Science
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Kindle fire says cannot authenticate on WiFi, nothing comes
Kindle fire says cannot authenticate on WiFi, nothing comes up to add password … read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I'm trying to register a new Kindle Fire and it keeps saying
I'm trying to register a new Kindle Fire and it keeps saying "Authentication Problem" … read more
Suhasini Velu
Suhasini Velu
640 satisfied customers
I just bought a third kindle fire was supposed to be a gift
i just bought a third kindle fire was supposed to be a gift but decided to keep it , been trying to get wifi on it won't recognize my password, thing is i have the same password ***** all my devices. … read more
Josh
Josh
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My Kindle has lost its internet connection and I can't
My Kindle has lost its internet connection and I can't figure out how to re-establish it. … read more
Josh
Josh
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Actually it is my Kindle fire 5th generation. I just
Actually it is my Kindle fire 5th generation. I just received a new one replacing one that would not charge. Now the new one won't connect to my wireless network and I have tried everything that the h… read more
Richard
Richard
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How do change the resolution so I can open midnight castle,
How do change the resolution so I can open midnight castle … read more
Josh
Josh
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Associate Degree
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I cannot connect my Kindle to my wifi and ATT isn't much
I cannot connect my Kindle to my wifi and ATT isn't much help. Is it possible the kindle has "died" It is about 5 years old. … read more
Richard
Richard
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IT Manager, Consultant
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We purchased a new computer. When I try to get my e-mails, I
We purchased a new computer. When I try to get my e-mails, I have a yellow bar with "Authentication failed (Hotmail). My facebook and other accounts are up dated. How do I get my e-mails up dated agai… read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
I have a kindle fire 7 and my husband also has one his we
I have a kindle fire 7 and my husband also has one his we were able to get connected but mine won't connect and we have the same wifi but we want different accounts … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
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I have not received any new emails on my Kindle Fire since
I have not received any new emails on my Kindle Fire since Oct.7th In yellow it says Authentication failed (Live) how do I fix this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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I have a Kindle Fire HD it will not charge, I have tried
I have a Kindle Fire HD it will not charge, I have tried using another charger but it still will not charge. Is there anyway to fix it? Since mine has stopped working I was given another Kindle, how d… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
i have a kindle fire 9.85. The battery died so i charged it
i have a kindle fire 9.85. The battery died so i charged it and nothing happened. I left it charging and 3 days later went back to it and the only thing it would do was to barely light up but still da… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I recently upgraded my internet and got a new router, since
I recently upgraded my internet and got a new router, since then my Kindle fire HD keeps giving me message that says there is an authentication problem with my wifi. It also says that the signal is ve… read more
Nathan
Nathan
Bachelors of Science
24,873 satisfied customers
I just brought a Kindle fire HD and every-time i try to download
I just brought a Kindle fire HD and every-time i try to download a book it tells me no WIFI connection. i have a Linksys wireless -g broadband 2.4 GHZ router and the systems tells me it is connected. … read more
Steve G.
Steve G.
Engineer
593 satisfied customers
MY WIFE THINKS SHE WOULD LIKE AN I-PAD? WHY WOULD I BUY HER
MY WIFE THINKS SHE WOULD LIKE AN I-PAD? WHY WOULD I BUY HER A KINDLE INSTEAD. I HAVE AN I-PHONE AND SHE HAS A CELL PHONE WITH SERVICE BY VERIZON ON A FAMILY PLAN? THANKS FOR YOUR HELP, TERRY XXXXXX CA… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
What happened? I got my KIndle Fire on Dec. 31 and now it
What happened? I got my KIndle Fire on Dec. 31 and now it won't work!! We at fgirst thought that the battery had run down. Wo last night we plugged it in to recharge and it will not turn on. Has the b… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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