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My kindle paperwhite was purchased July 29, 2016. It has not
My kindle paperwhite was purchased July 29, 2016. It has not taken a full charge lately (few months). Last night it said it needed to be charged but then went dead promptly. I have tried charging it. … read more
Cris
Cris
63 satisfied customers
I have had my kindle fire for about three months. I went to
Hi there, I have had my kindle fire for about three months. I went to charge it last night but it wouldn't charge for some reason. Are you able to help? thanks Rob Gibbins … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
All of a sudden I cannot download books have purchased thru
All of a sudden I cannot download books have purchased thru Amazon. Then this morning I could not open the kindle so I plugged in it thinking it needed to be charged and all I am getting is a picture … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I have a Kindle Fire that is a little bit old. I think it is
I have a Kindle Fire that is a little bit old. I think it is a Kindle Fire HD but was purchased in 2006 and i have had it plugged in for over 24 hours and it does not seem to be recharging. How can i … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
Since yesterday have not been able to receive downloads from
Since yesterday have not been able to receive downloads from Amazon to my Kindle after I have purchased them. … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I'm about to go on a RV trip, need to change the wifi
I'm about to go on a long RV trip, need to change the wifi channel from Cox to my new Verizon wifi jetpack. When I type in the Verizon channel and password ***** the Kindle, it says the password *****… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
This is new to me. I have an Amazon Kindle reader but
This is new to me. I have an Amazon Kindle reader but without a charger. Could you tell me what I need … read more
RandyNetwork Tech
RandyNetwork Tech
1,758 satisfied customers
My kindle won't charge. I've tried 2 connections. A yellow
My kindle won't charge. I've tried 2 connections. A yellow light comes on … read more
Cris
Cris
63 satisfied customers
Unable to charge Kindle. When I tried to power up I received
Unable to charge Kindle. When I tried to power up I received the low battery warning so I plugged in the charger. Charger is hot at plug. Could I need a new charger?… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
Our Kindle will not turn on. It is a black kindle a few years
Our Kindle will not turn on. It is a black kindle a few years old. The screen is white and shows a low battery with a charging symbol. It will not charge or turn on even if there is a power source. We… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
347 satisfied customers
My Kindle paperwhite stopped letting me open any books, and
My Kindle paperwhite stopped letting me open any books, and now I just plugged it in to charge it, and my computer doesn't seem to recognize it… read more
Cris
Cris
63 satisfied customers
my kindle is about a year old, it will not charge, the green
my kindle is about a year old, it will not charge, the green lite turns on and then it will not do anything the orange will not turn on and it says battery too low to power on and it will turn off.… read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
I received my kindle Feb. 1, 2012. I had it on and was reading,
I received my kindle Feb. 1, 2012. I had it on and was reading, i stopped, did not turn it off, went to check on something and when I returned it had automatically turned off. When I tried to turn it … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
My kindle is 13 months old and it just stopped working where
My kindle is 13 months old and it just stopped working where it won't even turn on. Whe i do try to turn on i get a speaker that says"screen saver" or "page 4 of 10 items 1 of 9". It was not damaged i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
My kindle is quite new (6 months) - it is the one with the
My kindle is quite new (6 months) - it is the one with the onscreen keyboard. It will not open - it appears to be frozen, and doesn't respond to pushing the button on the bottom or holding the button … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I have two kindles. My first one is the first generation kindle.
I have two kindles. My first one is the first generation kindle. It worked flawlessly up until a couple of weeks ago. One day I turned it on and the bottom 1/2 of the screen is blank. The top half is … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
My daughters Kindle is less than a year old and is now frozen
My daughter's Kindle is less than a year old and is now frozen even after charging. She said it never held a charge more than a couple of days, she just kept recharging it. If its the battery, will am… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
My daughter bought me a Kindle for Christmas, and I love it.
My daughter bought me a Kindle for Christmas, and I love it. Yesterday, it just stopped working. When I went to use it, there was no picture on the screen. I tried to charge it, but though it seemed t… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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