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Can not conect to my wireless modem

Customer Question
Can not conect to...

Can not conect to my wireless modem.

Technician's Assistant: Does your network appear in the Wi-Fi list on your e-reader?

Yes

Technician's Assistant: Are other devices (computer, phone, etc.) connecting to the router?

Yes

Submitted: 8 months ago.Category: E-Readers
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Answered in 14 minutes by:
12/19/2017
Electronics Technician: Karthik Nagarajan,
 replied 8 months ago
Karthik Nagarajan
Category: E-Readers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp Pvt Ltd
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Electronics Technician: Karthik Nagarajan,
 replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the error message you are getting when you tried connect the Ereader to the Wifi Modem? Is it showing as WiFi password ***** or Can't connect to this network?

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