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Abi got a kindle oasis as a gift but it has my husbands

Customer Question
Abi got a kindle...

Abi got a kindle oasis as a gift but it has my husbands Amazon account attached to it. I want that changed to mine. I also have an older kindle and was wondering if books on that could also be read from my oasis.

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

I haven't tried anything to change it because I don't know how. I was afraid to deregister the device.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Just how I can register it to me instead of Arto.

Submitted: 8 months ago.Category: E-Readers
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Answered in 6 minutes by:
12/19/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,238
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Yes, you can.

Tap on the gear icon in the toolbar on the top then All Settings

Click on Device Options then Reset

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Customer reply replied 8 months ago
Do you mean deregister device?
Electronics Technician: Josh, Technician replied 8 months ago

No, reset will do a factory reset and it will start the device all over then you can register it to your account.

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Customer reply replied 8 months ago
Btw, I did hit the deregister device. I was able to register and books from my old kindle are now also on my oasis, however, books I had downloaded as a new device got lost. Anyway to bring them back?
Electronics Technician: Josh, Technician replied 8 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 8 months ago
That did not bring them back. Unfortunately I did not write down the names of these books. I had selected them from the first pages when the kindle was registered in my husbands name, a page where I was asked to rate some books. I believe they were free for the new kindle.
Customer reply replied 8 months ago
I just noticed that I was charged $36 . I think it is terrible that kindle charges for answering a few questions!!
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